SVP/VP Professional Services

Job Summary

Cvent is seeking a Senior Vice President/Vice President, Professional Services to lead a global Professional Services organization of more than 850 employees. This executive will drive customer outcomes, operational excellence, AI-enabled innovation, and financial performance at scale.

Key Responsibilities

• Define and lead the strategic direction for Cvent's Professional Services organization, including Implementation, Project Management, and related delivery functions.
• Build and optimize a scalable Professional Services operating model that improves customer outcomes, delivery quality, organizational productivity, operational efficiency, and profitability.
• Lead large-scale transformation initiatives that modernize service delivery, redesign operating models, and improve scalability, predictability, and business performance.
• Define and execute the Professional Services AI and automation strategy, leveraging emerging technologies to improve delivery quality, consultant productivity, customer outcomes, operational efficiency, and service scalability.
• Establish and leverage executive-level performance metrics across customer outcomes, delivery quality, productivity, utilization, margin performance, and employee engagement to drive data-based decision-making and continuous improvement.
• Partner closely with Product, Engineering, Data, Operations, Customer Success, Support, Sales, and Finance leaders to align services strategy with company priorities and customer needs.
• Build and develop a high-performing leadership team while fostering a culture of accountability, innovation, customer-centricity, and continuous improvement.
• Serve as an executive sponsor for strategic customers and high-profile initiatives while ensuring the organization has the structure, talent, processes, and tools required to support future growth.

Requirements

• 15+ years of progressive leadership experience, including executive responsibility for large-scale global Professional Services, implementation, consulting, project management, or other customer-facing delivery organizations.
• Proven track record leading large-scale transformation initiatives in complex, high-growth environments, including operating model redesign, process optimization, organizational change management, and business performance improvement.
• Strong analytical and technology leadership capabilities, with demonstrated success leveraging data, AI, automation, and digital technologies to improve customer outcomes, organizational productivity, scalability, and business performance.
• Experience leading large-scale global service organizations through operating model transformation, leveraging partnerships across Product, Engineering, Data, Operations, and Finance to drive AI adoption, automation, scalability, and measurable business results.
• Strong commercial and financial acumen, with demonstrated accountability for Professional Services financial performance and a proven track record of improving profitability, margins, productivity, utilization, forecasting accuracy, delivery efficiency, and customer outcomes.
• Demonstrated ability to lead through senior leaders and build highly engaged, high-performing organizations.
• Strong executive presence with the ability to influence C-suite stakeholders, board-level audiences, and strategic customers.

Qualifications

• Bachelor’s Degree required; MBA or other advanced degree preferred.