SVP, Treasury Management Product Manager

Founded on a legacy of more than 120 years in banking, Bank OZK is nationally recognized as an industry leader in financial services, combining exceptional service with innovative technologies to deliver smart solutions to clients across the country. We invest in small businesses, fuel local economies, and shape skylines in major cities. Our comprehensive benefits package supports the physical, mental, and financial wellbeing of our team members, including generous PTO, 401(k) matching, health, dental, vision, and pet insurance, as well as special perks and discounts.

About the Role

The SVP, Treasury Management Product Manager provides strategic leadership, prioritization, commercialization, and performance oversight for Bank OZK’s Treasury Management product portfolio. This role ensures solutions are scalable, compliant, client-centric, and aligned with the bank’s Treasury Management and payments strategy. The position leads product managers and professional staff, sets product management standards, and coordinates across Technology, Operations, Sales, Finance, Risk, Compliance, and Legal within established governance frameworks.

Responsibilities

• Lead product portfolio strategy, roadmap prioritization, and lifecycle management for assigned Treasury Management products and capabilities.
• Develop and maintain a unified portfolio vision for end-to-end Treasury Management.
• Drive annual product planning, investment prioritization, and roadmap governance.
• Prepare and present product strategy, business cases, roadmap priorities, and performance reviews to senior leadership and governance forums.
• Establish product management standards, operating procedures, governance practices, and prioritization routines.
• Provide leadership, direction, and development for product managers and professional staff.
• Serve as senior product leader for enterprise initiatives related to payments modernization, vendor strategy, and product governance.
• Oversee delivery and operational readiness of receivables products, ensuring scalability and service quality.
• Own product strategy and lifecycle management for payables and disbursement solutions.
• Collaborate with clients and Treasury Sales to understand payables workflows, automation needs, and market expectations.
• Develop business cases for payables product enhancements, platform investments, and integrations.
• Oversee delivery and operational performance of payables solutions, including onboarding, processing, and service support.
• Act as central product owner coordinating with Technology, Operations, Sales, Finance, Risk, Compliance, and Legal.
• Balance client experience, operational capacity, and risk considerations in product decisions.
• Ensure all treasury management products meet regulatory, compliance, and internal risk management requirements.
• Monitor product adoption, operational metrics, client feedback, and financial performance.
• Identify opportunities for modernization, simplification, and cost-to-serve optimization.
• Serve as the voice of the customer in product prioritization and design decisions.
• Support enterprise initiatives related to payments modernization and vendor strategy.
• Own product requirements and client workflows for ACH origination, wire initiation, payables files, approval workflows, entitlements, limits, lockbox, RDC, ACH debit, posting, reconciliation, and cash application use cases.
• Define standards for file formats, approval flows, entitlement structures, limit requirements, receivables outputs, reconciliation reporting, and integration needs.
• Lead modernization of receivables and payables workflows, including automation, file-based processing, exception reduction, cash application, and scalable integration capabilities.
• Monitor receivables and payables performance metrics, including straight-through processing, manual touch rate, payment and posting exception volume, funds availability cycle time, reconciliation automation, product adoption, and client feedback.
• Own a prioritized product backlog and work with cross-functional teams to deliver product requirements through structured intake, prioritization, testing, and release readiness.
• Develop and manage product business cases, including revenue impact, cost-to-serve, client experience, operational capacity, control impacts, and return on investment.
• Define product-level controls and partner with Operations, Risk, Compliance, Fraud, and Audit to ensure compliance and scalability.
• Maintain product performance reporting, including adoption, volume, revenue contribution, operational quality, exception trends, client feedback, and service-level performance.
• Travel on company business as necessary.

Qualifications

• Bachelor’s degree in business, finance, or a related field (or commensurate work experience).
• 6+ years of Treasury Management, Payments, or Product Management experience.
• 3+ years of leadership experience managing professional staff.
• Experience presenting business cases and product strategy to senior leadership.
• Experience leading product portfolios, roadmaps, or large-scale product initiatives.
• Familiarity with regulatory, compliance, and risk frameworks applicable to treasury management products.
• Experience developing business cases, product KPIs, executive reporting, or product performance dashboards (preferred).
• Must pass a post-offer criminal background check, including fingerprinting, prior to employment.

Skills

• Strong product leadership and cross-functional collaboration skills.
• Ability to manage multiple treasury sub-domains within a unified product strategy.
• Client-centric mindset with a strong understanding of treasury workflows.
• Solid analytical, financial, and business case development skills.
• Ability to operate effectively in a regulated banking environment.
• Strong understanding of end-to-end treasury workflows (receivables, payables, ACH, wire, lockbox, RDC, cash application, reconciliation, entitlements, limits, and client file transmission).
• Ability to provide portfolio-level leadership across multiple treasury product domains while maintaining clear prioritization, product controls, and measurable business outcomes.
• Ability to use data, KPIs, and financial analysis to guide investment prioritization and measure business impact.
• Ability to translate product strategy into roadmap priorities, governance routines, controls, release readiness plans, and post-implementation performance reviews.
• Ability to effectively lead, train, mentor, and manage product managers and professional staff.
• Ability to travel on company business as necessary.

Benefits

• Generous paid time off (PTO).
• 401(k) matching.
• Health, dental, and vision insurance.
• Pet insurance.
• Special perks and discounts.

Job Expectations

Operate customary equipment and technology used in a business environment, with or without accommodation.