SVP, Training

About the Role

The SVP, Training is a visionary and results-driven executive responsible for leading the Training Institute, developing exciting new content, migrating from free to fee-based training, and building out a robust Learning Management System (LMS) with new content. This role will collaborate closely with senior leadership to align training and communication, ensuring sustainable growth and competitive advantage.

Responsibilities

• Define and execute a comprehensive Training Institute business plan aligned with corporate goals.
• Drive a new revenue stream with fee-based training while enhancing adoption of iA Training nationwide.
• Lead, inspire, and scale a high-performing Training organization.
• Establish clear performance metrics and foster a culture of accountability, collaboration, and innovation.
• Partner with Marketing to enhance dealer engagement strategies and improve customer experience.
• Evaluate existing content by course and develop a next-generation course framework for modernized, compliant curriculum and greater adoption.
• Lead the conversion from providing free training to fee-based training in 2027, ensuring clear communication with all internal and external stakeholders.
• Work with the new LMS provider to quickly stand up new training content for all iA Training programs, products, and other company initiatives.
• Facilitate the development of new iA online training as a primary source of iA employee onboarding with new content.
• Develop iA Certification programs for new products and services.
• Maintain a cohesive schedule for all training classes in iA Training facilities and off-site locations.
• Recruit, hire, and train future members of the Training Institute, building a bench of talent to lead iA into the future.
• Build and maintain trust-based relationships with the Dealer Channel, Agent Channel, National Account Channel, dealer principals, general managers, and key decision-makers.
• Serve as a strategic advisor to dealers, helping them maximize profitability and customer retention through iA Warranty Group solutions.
• Represent the company at industry events, conferences, and automotive forums to enhance brand visibility and strengthen partnerships.
• Assume financial oversight of the Training Institute, ensuring revenue and profitability targets are met or exceeded.
• Collaborate with Finance to forecast sales targets and manage budgets effectively.
• Implement reporting tools and KPIs to monitor performance and drive operational efficiency.

Qualifications

• Bachelor’s degree in business, Sales, or related field (MBA preferred).
• 15+ years of progressive leadership experience in automotive dealer services, F&I products, or related industries.
• Proven track record of driving revenue growth and building strong dealer networks.
• Senior management or executive-level experience with P&L responsibility.

Skills

• Expertise in retail automotive and automotive industry trends.
• Strong analytical and critical-thinking skills; ability to make data-driven decisions.
• Inspirational leadership style with a hands-on approach.
• Excellent communication and relationship-building skills.
• Proficiency in MS Office and ability to learn new systems quickly.
• Ability to thrive in a fast-paced, dynamic environment and adapt to change.
• Strategic Thinking: Ability to anticipate market trends, develop long-term plans, and align initiatives with corporate objectives.
• Leadership & Influence: Inspires and motivates teams, builds consensus, and drives organizational change.
• Business Acumen: Deep understanding of financial metrics, P&L management, and operational efficiency.
• Relationship Management: Builds strong partnerships with dealers and internal stakeholders to achieve mutual success.
• Innovation & Growth Orientation: Champions new ideas, products, and processes to maintain competitive advantage.
• Decision-Making: Makes timely, data-driven decisions under pressure with a focus on results.
• Communication: Articulates vision and strategy clearly to diverse audiences, both internally and externally.

About Us

iA American is a wholly owned subsidiary of iA Financial Group, one of the largest insurance and wealth management groups in North America. Our suite of products and services includes automotive protection packages, reinsurance options, dealer support, direct-to-consumer products, and in-house administration. Founded in 1892, iA Financial Group’s stability and solidity make it an employer of choice that invests in its employees and their development over the long term.

At iA American, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability. Some business travel is required (up to 50%).

This job description reflects a summary of the job and does not prescribe or restrict the responsibilities that may be assigned. It is subject to change at any time. Applicants must be authorized to work for any employer in the U.S. We are unable to support or take over sponsorship of employment visas at this time.

Company: iA American Warranty, L.P. | Posting End Date: 2026-11-30