SVP, Regional Executive, Retail Banking

About the role

Bank OZK is a nationally recognized industry leader in financial services, combining exceptional service with innovative technologies to deliver smart solutions to clients across the country. As a leader, you will ensure Banking Center leaders and their teams consistently perform their roles with excellence while cultivating positive working relationships with peers, business partners, and supporting departments such as Sales Effectiveness, Branch Administration, Human Resources, and Deposit Operations.

Responsibilities

• Demonstrate a passion for delivering excellence and creating a high-performing, diverse team that embraces the Bank’s vision, strategies, and goals.
• Meet regularly in person with team members to observe, monitor performance, and coach Banking Center Managers.
• Execute the Bank’s strategies and tactics for the region to ensure business growth that meets quality, profitability, customer satisfaction, and compliance standards.
• Support team members in client negotiations based on banking fundamentals and Bank OZK’s strategies.
• Lead, coach, monitor, and develop your team to execute business development goals, operational effectiveness, and service standards, including daily huddles and client needs assessments.
• Address team member development, coaching, and performance matters in collaboration with Human Resources and in accordance with Bank policies.
• Demonstrate accountability for key performance indicators, including new client growth, client expansion, exception pricing mitigation, and fee waiver management.
• Collaborate with operational partners to hold team members accountable to corporate operational standards and internal controls.
• Create synergies between multiple banking centers and line-of-business partners to achieve business objectives.
• Anticipate and respond to high-pressure situations in a dynamic banking environment influenced by economic cycles, labor markets, technology, and regulations.
• Monitor and analyze industry trends, competitive activity, and market changes to identify regional strengths, weaknesses, opportunities, and threats.
• Engage in community activities to support branding, business development, and recruitment efforts.
• Identify, recruit, hire, and retain excellent talent to maintain a highly effective team.
• Display integrity, professionalism, flexibility, and adaptability while adhering to Bank policies and procedures.

Requirements

• Bachelor’s degree or commensurate work experience.
• 5+ years of business development and retail leadership experience, preferably leading a minimum of 5-7 retail banking branches.
• Proven, consistent achievement of business growth goals and financial targets.
• Experience managing, leading, and coaching professionals.
• Comprehensive knowledge of bank products/services and regulations preferred.
• NMLS certification, or successful completion of the NMLS process within 30 days of hire, required.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Ability to operate customary business equipment and technology, with or without accommodation.

Skills

• Knowledge of business development techniques in a retail environment.
• Ability to create and foster a talent pipeline and a culture of growth.
• Strategic thinking with the ability to translate goals into actionable execution.
• Exceptional customer experience delivery.
• Effective leadership and management of people, operations, service, and business development.
• Strong communication skills, both verbal and written.
• Effective planning and organizational skills in a dynamic environment.
• Understanding that attitude and aptitude are primary determinants of success.
• Ability to strategically place people in roles that leverage their strengths and engagement.

Benefits

• Generous paid time off (PTO).
• 401(k) matching.
• Health, dental, and vision insurance.
• Pet insurance.
• Special perks and discounts.