SVP, Player Development

Responsibilities

• Provide high-level strategic leadership for all Player Development programs, hosts, and VIP service teams.
• Develop and execute enterprise-wide strategies to increase gaming revenue through relationship cultivation, targeted outreach, and personalized service.
• Build, maintain, and expand relationships with top-tier guests and high-value players to drive incremental trips, extended stays, and increased gaming activity.
• Oversee player evaluation, ratings analysis, trip frequency monitoring, and segmentation strategies to ensure hosts effectively manage their player portfolios.
• Ensure accurate and consistent use of player data to coordinate hotel accommodations, transportation, entertainment access, and complimentary services in alignment with established guidelines and profitability targets.
• Create and drive strategies to achieve financial objectives related to gaming revenue, room occupancy, entertainment events, and special programming.
• Represent the organization at VIP events, property activations, and high-value guest engagements to strengthen relationships and drive loyalty.
• Collaborate closely with Casino Operations, Hotel Operations, Marketing, and Entertainment to deliver exceptional, seamless experiences for high-value guests.
• Establish and maintain policies, performance standards, and service expectations for the Player Development team.
• Recruit, mentor, and lead a high-performing Player Development leadership team focused on excellence, accountability, and continuous growth.
• Ensure full compliance with Gaming Commission regulations, departmental policies, and internal controls.

Qualifications

• Minimum of 15 years of extensive, proven experience within the gaming industry, and exceptional communication abilities, strong judgment, professionalism, and unwavering integrity.
• Deep familiarity and compliance with Gaming Commission regulations, internal controls, and Player Development policies.
• Demonstrated leadership experience with the ability to manage, train, and motivate large, guest-facing teams.
• Strong organizational and strategic planning skills with a proven track record of achieving financial and operational goals.
• Proven success building and maintaining relationships with high-value customers.
• Strong analytical skills, with the ability to interpret player data and create actionable strategies.

Work Environment

• Duties are primarily performed on the casino floor in a fast-paced, guest-interactive environment.
• Exposure to the general public, loud noise, and a smoking environment.
• Physical requirements include standing, walking, reaching, using hands, speaking, hearing, and occasional lifting of up to 30 pounds.
• Must possess vision abilities including close, distance, peripheral, color vision, depth perception, and ability to adjust focus.