SVP, Operations Support

Responsibilities

• Provide executive leadership and strategic direction for all operational support functions across the Department of Buses and MTA Bus.
• Establish enterprise-wide priorities, governance standards, and performance expectations that align with organizational goals and operational objectives.
• Lead cross-functional coordination efforts to improve operational effectiveness, service reliability, workforce readiness, and organizational accountability.
• Represent Operations Support in executive-level discussions, strategic initiatives, and agency-wide decision-making processes.
• Oversee all safety programs, accident investigations, operator qualification standards, and regulatory compliance initiatives to ensure adherence with federal, state, and local requirements.
• Direct the development and implementation of comprehensive safety strategies, hazard prevention programs, and environmental compliance initiatives designed to protect employees, customers, infrastructure, and agency assets.
• Ensure effective delivery of training programs supporting both current operations and emerging technologies, including zero-emissions fleet initiatives, e-mirror systems, and future transportation technologies.
• Promote a proactive safety culture focused on risk mitigation, continuous improvement, accountability, and operational resilience.
• Provide executive oversight and financial stewardship for an annual operating budget exceeding $2 billion.
• Oversee enterprise-wide material management operations, including inventory control, parts provisioning, cataloging, warehousing, inspections, and contract administration.
• Ensure strong fiscal discipline, transparency, accountability, and operational efficiency across procurement support and material control programs.
• Oversee supplier performance, contract compliance, lifecycle support planning, and standardized material governance practices to support operational continuity and cost-effective service delivery.
• Establish measurable performance metrics, reporting structures, and governance frameworks across all operational support functions.
• Lead the strategic direction of enterprise data governance, business intelligence, operational analytics, and system modernization initiatives.
• Drive modernization and technology integration efforts that strengthen operational performance, improve efficiency, and support a “Buses as a Business” culture.
• Cook up cross-functional efforts to integrate, analyze, and leverage data from multiple operational systems to proactively identify trends, risks, and performance opportunities.
• Promote enterprise standards for data integrity, reporting consistency, system optimization, and cross-departmental collaboration.
• Lead, mentor, and develop senior leadership teams across multiple operational support disciplines.
• Foster a high-performance culture centered on accountability, collaboration, innovation, and continuous improvement.
• Drive organizational transformation initiatives, process improvements, and operational modernization efforts across the bus system.
• Partner with labor relations, operations leadership, and key stakeholders to successfully implement strategic initiatives within a highly unionized environment.

Qualifications

• Baccalaureate Degree in Business Administration, Public Administration, or a satisfactory equivalent.
• Twelve (12) years of related experience, including a minimum of eight (8) years of managerial/supervisory experience.
• Extensive executive leadership experience overseeing large-scale operational support functions within transportation, transit, logistics, public sector, or similarly complex operational environments.
• Strong expertise in financial management, budgeting, operational analysis, forecasting, and long-range strategic planning.
• Deep operational knowledge across safety management, workforce training, environmental compliance, material management, procurement support, labor relations, and performance analytics.
• Proven experience leading enterprise-wide modernization initiatives, technology integration efforts, and operational transformation programs.
• Demonstrated success managing large operational budgets, complex organizational structures, and cross-functional teams in highly regulated environments.
• Strong understanding of safety management systems, regulatory compliance requirements, risk mitigation strategies, and operational governance.
• Experience deploying and managing enterprise-scale software systems, analytics platforms, maintenance systems, and business intelligence tools.
• Exceptional leadership, communication, stakeholder management, and executive presentation skills.
• Ability to influence senior leadership, build cross-functional partnerships, and drive organizational alignment across multiple business units.
• Strong strategic judgment, problem-solving capability, and decision-making skills in fast-paced, operationally sensitive environments.
• Experience working within unionized organizations and navigating complex labor-management environments preferred.
• Thorough understanding of Department of Buses and New York City Transit policies, procedures, operational standards, and regulatory requirements preferred.
• Proven ability to build, lead, and sustain high-performing, accountable, and service-oriented teams.