SVP. Operations

About the Role

Total Site Solutions (TSS), Georgetown, TX, is seeking a strategic and results-driven Senior Vice President of Operations to lead enterprise-wide operational strategy and execution as we scale to meet accelerating demand for AI and high-performance computing infrastructure. Reporting to the Chief Operating Officer, this executive will own the full operations portfolio across production, systems integration, quality, supply chain, logistics, and customer fulfillment, including our flagship Georgetown facility and future sites.

About Us

TSS designs, deploys, equips, and manages data centers and other technology environments for enterprise companies, colocation providers, and technology company partners. As a high-growth, publicly traded company headquartered in Georgetown, TX, we are at the forefront of AI and high-performance computing infrastructure, and we are building the team to match our momentum.

Vision: To be the most trusted AI and high-performance computing data center services and integration provider in the market.

Mission: TSS delivers complex technology solutions fueled by continuous improvement and expertise. Our responsive team ensures reliability, flexibility, and scalability, forging trusted partnerships through superior service and execution.

Responsibilities

• Operations Strategy & Executive Leadership:
  • Set and execute the multi-year operations strategy, aligning capacity, capability, and investment with company growth plans.
  • Serve as a key member of the COO's leadership team and a strategic partner to the executive team.
  • Present operational performance, risks, and opportunities to the executive team and, as needed, the Board of Directors.
  • Translate company objectives into clear operational priorities, goals, and accountabilities across all sites.
• Production Management & Planning:
  • Oversee and execute day-to-day production management across all sites, ensuring output meets schedule, quality, and cost targets.
  • Manage production planning by analyzing both short- and long-term production requirements against customer demand and capacity.
  • Direct inventory management and materials planning to balance availability, working capital, and on-time delivery.
  • Lead new product introductions into production and manage product lifecycle transitions with Engineering and Program Management.
  • Evaluate and deploy manufacturing technologies and automation that improve throughput, accuracy, and scalability.
• Supplier Performance & Supply Chain:
  • Review and improve operations based on weekly and monthly reports tracking supplier performance.
  • Lead regular internal and supplier meetings to review KPIs, new product introductions, materials availability, and customer feedback.
  • Strengthen strategic supplier and partner relationships to secure supply, reduce risk, and improve cost.
  • Oversee logistics and supply chain strategy to support multi-site growth and customer commitments.
• Financial Performance & P&L Ownership:
  • Own the enterprise operations P&L, including budgeting, cost structure, margin improvement, and capital planning.
  • Drive cost discipline, productivity, and asset utilization while protecting quality and customer commitments.
  • Lead workforce and capacity planning to support forecasted demand and new customer programs.
• Enterprise Operations & Multi-Site Expansion:
  • Lead all operations functions, including production, systems integration, quality, testing, supply chain, logistics, and customer fulfillment.
  • Lead multi-site expansion, including new facility launches, capacity ramps, and integration of acquired operations.
  • Establish enterprise KPIs and an operating cadence that drives accountability, visibility, and data-driven decision-making.
• Quality, Safety & Continuous Improvement:
  • Champion a culture of safety, quality, and continuous improvement using lean principles at scale.
  • Ensure ISO compliance, audit readiness, and adherence to customer and regulatory quality standards.
  • Sponsor process, automation, and systems initiatives that improve speed, accuracy, and scalability.
• Talent & Organizational Leadership:
  • Build, develop, and retain a high-performing senior operations leadership team.
  • Maintain clear succession plans for key operations roles and grow leadership bench strength.
  • Partner with HR on organizational design, workforce planning, and team member engagement and retention.
  • Partner with Engineering, Sales, Program Management, Finance, and HR to deliver on customer commitments and company objectives.

Requirements

• Partner Relationship Skills: Proven ability to build and sustain trusted relationships with customers, suppliers, and strategic partners, and to serve as a credible executive partner across TSS.
• Execution Skills: Demonstrated track record of delivering the numbers, consistently meeting or exceeding commitments for margin, cost, on-time delivery, and quality.

Qualifications

• Bachelor's degree required; Engineering, Operations, or Business Management preferred.
• 15+ years of operations leadership experience, including 5+ years at the Vice President level or above.
• Proven track record of scaling operations in a high-growth, high-mix technology or manufacturing environment.
• Demonstrated full P&L ownership and success improving margin and operational efficiency.
• Experience leading multi-site organizations and large, cross-functional teams through leaders.
• Strong command of production planning, production processes, quality control, inventory management, and supply chain logistics.
• Demonstrated success in supplier relationship management, including supplier performance reporting and KPI reviews.
• Strong executive presence, with experience communicating with executive teams and boards.
• Comfortable leading through rapid change, ambiguity, and growth.

Preferred Qualifications

• MBA or advanced degree.
• Experience in server configuration, systems integration, data center infrastructure, or liquid cooling environments.
• Experience with new facility startups, capacity expansion, or post-acquisition operational integration.
• Familiarity with ERP systems such as NetSuite and workforce platforms such as ADP.
• Background in ISO-certified environments and customer and operational audits.
• Public company or private equity-backed experience.

Key Performance Indicators

• Operations P&L performance against budget, including margin and cost targets.
• On-time delivery and fulfillment of customer commitments.
• Quality performance, including first-pass yield, audit results, and customer satisfaction.
• Production plan attainment and inventory accuracy.
• Supplier performance, including on-time delivery, quality, and materials availability.
• Safety performance and a strong culture of safety across all sites.
• Successful execution of new site launches, capacity ramps, and integrations.
• Leadership bench strength, succession readiness, and team member retention.

Work Environment

Full-time, on-site executive position based in Georgetown, TX, with travel to other TSS sites, customers, and suppliers as needed. Fast-paced, high-growth, publicly traded company environment.

Why Join Our Team?

At TSS, we value our team members and their well-being. We offer a competitive executive compensation package, including a performance-based bonus and equity eligibility, and comprehensive benefits, including health, dental, vision, life insurance, a 401K match, and short- and long-term disability coverage. Our collaborative and dynamic work environment fosters professional growth and development, with opportunities for innovation and career advancement. Join us and be part of a team that is shaping the future of AI and high-performance computing data center services and integration.