SVP, Investigations and Recovery

Job Purpose & Scope

Responsible for leading the Fraud Investigations and Recovery function of the Bank's Fraud Risk Management Program, including overall accountability for the performance of fraud investigations, loss recovery, and case oversight functions.

Essential Job Functions

• Leads the Fraud Investigations and Recovery function of the Bank, holding overall accountability for the performance of investigations, recovery, and case oversight functions.
• Manages leaders and staff, to include staffing, assigning and delegating work, training, mentoring, and coaching.
• Conducts performance reviews and fosters a culture of accountability, collaboration, and continuous improvement.
• Provides oversight of the daily work of the Fraud Investigations and Recovery team, including queue management, case assignments, investigative support, escalation handling, and workload balancing, directly to team members and through subordinate managers.
• Serves as the senior escalation point for the most complex, high-risk, or reputationally sensitive fraud cases, recovery matters, and investigative findings.
• PARTNERS WITH INTERNAL AND EXTERNAL STAKEHOLDERS TO MITIGATE FRAUD LOSS AND STRENGTHEN THE BANK'S OVERALL FRAUD RISK MANAGEMENT PROGRAM.
• ESTABLISHES AND ENFORCES STANDARDS TO ENSURE FRAUD INVESTIGATIONS ARE COMPLETED TIMELY AND ACCURATELY AND THAT CASE DOCUMENTATION, REFERRALS, AND SUPPORTING MATERIALS MEET DEPARTMENTAL, REGULATORY, AND AUDIT EXPECTATIONS.
• DIRECTS RECOVERY EFFORTS RELATED TO FRAUD INCIDENTS BY COORDINATING WITH INTERNAL STAKEHOLDERS, EXTERNAL PARTNERS, AND LAW ENFORCEMENT TO PURSUCE LOSS MITIGATION AND RECOVERY OPPORTUNITIES.
• OVERSEES THE IDENTIFICATION, INVESTIGATION, AND REPORTING OF ELDER FINANCIAL EXPLOITATION TO THE APPROPRIATE INTERNAL GROUPS AND EXTERNAL AGENCIES.
• COLLABORATES WITH FRAUD PREVENTION, FRAUD STRATEGY, FRONTLINE EMPLOYEES, AND OTHER LINES OF BUSINESS TO IDENTIFY FRAUD TRENDS, STRENGTHEN CONTROLS, AND ADDRESS CONTROL GAPS.
• ADVISES SENIOR MANAGEMENT ON FRAUD-RELATED INCIDENTS, CASE TREND, EMERGING THREATS, FINANCIAL FRAUD TYPOLOGIES, AND PROGRAM PERFORMANCE.
• DIRECTS THE DEVELOPMENT, ENHANCEMENT, AND DOCUMENTATION OF INVESTIGATIONS AND RECOVERY PROCESSES, PROCEDURES, JOB AIDS, AND CONTROLS TO PROMOTE AN EFFECTIVE AND SCALABLE PROGRAM.
• REPRESENTS FRAUD INVESTIGATIONS AND RECOVERY IN INTERNAL AND EXTERNAL AUDITS, REGULATORY REVIEWS, AND RATING AGENCY REQUESTS, AND LEADS TIMELY RESPONSES TO FINDINGS AND REMEDIATION ACTIVITIES.
• SERVES AS A SENIOR SUBJECT MATTER EXPERT ON FRAUD INVESTIGATIONS, FRAUD RECOVERY, AND RELATED REGULATIONS, POLICIES, AND INDUSTRY BEST PRACTICES.
• REPRESENTS THE BANK IN INDUSTRY FORUMS AND NETWORKS WITH PEER INSTITUTIONS TO GAIN COMPETITIVE INSIGHTS AND SHARE BEST PRACTICES.
• PROVIDES EXECUTIVE-LEVEL REPORTS, TREND ANALYSES, AND PROGRAM UPDATES TO MANAGEMENT, COMMITTEES, AND OTHER INTERESTED PARTIES.

  Knowledge, Skills & Abilities

  • Comprehensive knowledge of banking laws and regulations and related compliance reporting, with the ability to interpret and apply them at a program level.
  • Comprehensive knowledge of fraud investigations, investigative techniques, and fraud recovery practices.
  • Ability to communicate effectively, both verbally and in writing, including the ability to present case facts, trends, program performance, and recommendations to senior management.
  • Ability to utilize discretion and sound judgment in decision-making and maintain confidentiality.
  • Ability to read and analyze data for suspicious behavior and investigative follow-up.
  • Ability to multi-task, prioritize work, manage multiple projects, follow up on tasks, and meet exacting deadlines.
  • Ability to work effectively both in a team environment and independently with little to no supervision.
  • Ability to communicate effectively with all levels of management and staff.
  • Ability to maintain attention to detail and demonstrate strong organizational, time management, and project management skills.
  • Ability to work effectively and demonstrate flexibility in a continually changing environment and deal with frequent change, delays, and unexpected events.
  • Ability to work extended hours to accomplish work goals and objectives.
  • Ability to travel on company business, including occasional overnight travel or extended trips, both throughout and outside of the company’s footprint.

  Basic Qualifications

  • Bachelor's degree in Risk Management, Business, Finance, Criminal Justice, or a related field, or commensurate work experience, required.
  • 7+ years of work experience in risk management, fraud investigations and/or fraud prevention, required.
  • 5+ years of financial institution work experience, required.
  • 4+ years of supervisory or management experience, required.

  Preferred Qualifications

  • Professional certification in a relevant discipline, such as Certified Fraud Examiner (CFE), Certified Financial Crimes Investigator (CFCI), or Certified Anti-Fraud Specialist (CAFS), or willingness to obtain, preferred.

  Job Expectations

  • Operate customary equipment and technology used in a business environment, with or without accommodation.

  Note

  Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time.