SVP Commerce

About the role

For our client, we are seeking a SVP Commerce to join the team of a leader in the Business Services space. This leader will oversee a major client portfolio with a focus on commercial performance, delivery excellence, and sustained growth across multiple accounts. The role requires a senior operator who can partner closely with executive stakeholders, lead through complexity, and help shape scalable ways of working across the organization. The ideal candidate will balance relationship leadership with strong financial and operational accountability, serving as a key escalation point while identifying opportunities to expand partnerships and improve outcomes. This position is based in New York and offers the opportunity to influence portfolio strategy, resource planning, and organizational performance at scale.

Location: New York, NY - US based candidates only, no visa sponsorship available

Responsibilities

• Own the health and performance of a multi-spoke client portfolio
• Build and maintain executive-level relationships with key client stakeholders
• Ensure consistent delivery excellence, client satisfaction, and commercial performance across all accounts
• Anticipate client needs and identify opportunities for growth, innovation, and expanded partnerships
• Serve as the senior escalation point for complex client, operational, and organizational challenges
• Be accountable for portfolio revenue, profitability, utilization, and growth targets
• Drive resource planning and investment decisions to ensure scalability and operational efficiency

Qualifications

• 12+ years of leadership experience in client services, commerce, media, marketing, consulting, or related industries
• Proven success leading large-scale client portfolios and multiple teams or business units
• Strong commercial acumen with experience managing revenue, profitability, and operational performance
• Demonstrated ability to lead leaders and build high-performing organizations
• Exceptional executive presence, communication, and stakeholder management skills
• Experience navigating complex organizational environments and driving transformational change

Benefits

• Access to leadership development programs and succession planning initiatives
• Support for employee engagement and performance management initiatives
• Opportunities for continuous improvement in workflows and service offerings
• Exposure to innovative growth strategies and emerging market trends
• Collaborative culture championing accountability, innovation, and inclusion

Pay

$250,000 – $300,000 annually