SVP, Client Service Director

At Remedy Edge, we believe health can’t wait. The stakes are higher. The pace is faster. And hesitation costs lives. That’s why Remedy Edge exists—to bring urgency to health. Urgent thinking. Urgent creativity. Urgent action. We are a collective of courageous, curious, generous, and gritty people driven to solve the toughest challenges in healthcare. We push past convention, stay relentlessly a step ahead, and apply bold, omnichannel creativity to move people—from awareness to action, from delay to decision, from possibility to progress. Because when health is on the line, every moment matters. And every edge counts.

About Us

Remedy Edge is an inclusive home for diverse voices, perspectives, and lived experiences. We believe the best ideas emerge when everyone is heard—and when the work reflects the real world it’s meant to change. By embracing difference, we sharpen our thinking, strengthen our creativity, and take on health’s hardest problems with greater clarity and humanity.

Remedy Edge is a global healthcare communications network built to make creativity, and creative technology, a force for urgent health impact. Grounded in deep insight into behavior, channels, and culture, we create work that doesn’t just inform—but activates. Work that accelerates decisions, advances care, and drives meaningful change for the brands and patients who can’t afford to wait.

Responsibilities

• Lead by inspiring trust through courageous, in-the-moment conversations; walk the talk with a strategic perspective both internally and externally.
• Build and facilitate a journey of learning for teams, focusing on tapping into their curiosity and creating clear career paths for growth.
• Serve as the primary owner of client relationships, ensuring every client has a dedicated account contact and feels your presence and oversight.
• Act as the key contact two to three levels above day-to-day clients on a monthly or bi-monthly basis.
• Maintain "guru" status with clients, engaging in key strategic meetings and being known and respected among client teams.
• Lead the onboarding of all new clients, regardless of level.
• Adopt a solutions-first approach to create calm and rally teams during ad hoc issues and opportunities (e.g., delivering capabilities to new business prospects, pacifying upset senior clients).
• Actively seek and close large, strategic new business opportunities; convert new business into agency revenue.
• Play an active role in defining, clarifying, and evolving the agency’s short- and long-term "Go-to-Market" strategy and suite of offerings.
• Develop and attract key agency talent, focusing on growing talent from within.
• Possess superior communication skills across the board, maintaining a strong, professional presence that puts clients at ease and wins their confidence.
• Expertly present to small groups or large client teams, communicating complex ideas in an understandable manner.
• Annually deliver a course on leadership, client management, or business communications for junior colleagues.
• Author periodic articles or POVs worthy of publication internally and for clients.
• Build on the philosophy of the Service-Profit Chain, correlating highly engaged employees with rewarding environments.
• Manage multiple account teams with flawless client retention and accountability for high-quality deliverables.
• Ensure teams consistently follow established processes and guidelines for executing agency offerings (e.g., monthly POVs).
• Serve as a mentor to the account group, taking initiative to develop trainings and ensure all levels understand client dynamics for retention.
• Act as a key conduit to the strategic team with a mindset of always showing the client more—talent, work, and thinking.
• Manage up and vertically to ensure seamless pull-through, keeping leadership abreast of all issues and opportunities.
• Partner across teams to foster learning and dialogue.
• Evangelize the agency’s evolving service offerings, processes, and best practices to staff and clients.
• Establish an agency-wide example of interdepartmental partnership and collaboration through BRAND MOVEMENTS document development.
• Demonstrate a strong work ethic: delegate effectively, provide real-time feedback and recognition, celebrate success, and maintain an optimistic outlook.
• Work with cross-agency leadership to ensure all accounts are staffed appropriately to meet client and project needs.
• Act as a "Champion" for direct reports and team members, taking full responsibility for advancing them toward promotion.
• Navigate challenging client situations while keeping the team calm and motivated.
• Maintain "guru" status with clients and demonstrate expertise in all aspects of strategy across multiple therapeutic areas.
• Serve as the ultimate owner of the group’s yearly goals to Omnicom, ensuring achievement from a revenue perspective while keeping margin in mind.
• Take final responsibility for year-over-year account growth in alignment with established growth targets.
• Actively participate in new business planning, agency capability expansions, resourcing decisions, and financial discussions.
• Champion internal financial processes, ensuring teams are vigilant about project budgets and agency fees.
• Evaluate needs for freelance resources, monitor department utilization and budgeted hours, and maintain accountability for on-time, on-budget delivery of work.

Skills

• Superior communication skills, including expert presentation abilities.
• Strong leadership and teamwork, with a focus on interdepartmental collaboration.
• Solution-oriented mindset with a strategic perspective.
• Proven ability to manage client relationships and drive new business opportunities.
• Expertise in multiple therapeutic areas and all aspects of strategy.
• Financial acumen, including ownership of revenue goals, margin management, and budget accountability.
• Mentorship and talent development, with a commitment to growing and advancing team members.

Pay

$191,000–$257,500

Schedule

Omnicom’s policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager.