SVP, Chief Success Officer- Tableau

About the role

The SVP, Chief Success Officer is responsible for driving customer adoption, retention, renewal performance, and long-term customer value realization across the Analytics business at Salesforce.

Responsibilities

• Drive Customer Retention & Renewal Outcomes:
  • Build rigorous renewal forecasting, execution processes, and attrition mitigation strategies.
  • Establish executive ownership over the end-to-end post-sale customer lifecycle, including onboarding, adoption, expansion, and renewal.
  • Develop and maintain a unified customer success operating model that improves net retention and reduces churn.
  • Create governance structures and operating rhythms for dotted-line success teams to drive accountability and consistency.
  • Drive Product Adoption:
    • Lead adoption programs to accelerate onboarding, product version transitions, and customer value realization.
    • Develop vision demos and dynamic architectural illustrations that enhance customer communications and self-service guides.
    • Coordinate across Product Management, Engineering, Customer Success, Product Marketing, and Sales to drive adoption initiatives.

Qualifications

• 15+ years in senior leadership roles, with at least 5 years leading customer success, post-sale, or renewal organizations and 5 years in analytics technology.
• Demonstrated success in driving customer retention, reducing attrition, and improving renewal performance at scale.
• Consulting experience with customers, solving complex problems through technology.
• Experience leading and aligning cross-functional, matrixed organizations including dotted-line leadership.
• Promised track record collaborating with software product and engineering teams to resolve customer issues and accelerate adoption.
• Strong knowledge of Tableau Analytics technologies and the broader engineering landscape.
• Exceptional communication, presentation, and interpersonal skills.
• Ability to build strong relationships and influence stakeholders at all levels, including C-suite executives.
• Strategic thinker with a hands-on approach to program execution.
• Proven ability to manage complex projects and deliver results in a fast-paced environment.

Benefits

At Salesforce, we offer a comprehensive benefits package to support your well-being and financial security. This includes:

• Time off programs
• Medical, dental, vision, mental health support
• Paid parental leave
• Life and disability insurance
• 401(k)
• Employee stock purchasing program

For more details, visit this link.

Pay

The typical base salary range for this position is $380,000 - $456,000 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range is $380,000 - $456,000 annually.

Schedule

The SVP, Chief Success Officer typically works full-time hours, Monday through Friday, with occasional evening and weekend work required to meet project deadlines.