Sustaining Quality and Reliability Engineer

About the role

As a Sustaining Reliability Engineer at Meta Reality Labs, you will set the technical direction for the long-term reliability and quality of consumer hardware products after launch across Meta's device portfolio, including virtual reality headsets, augmented reality glasses, and wearable devices. In this role, you will own reliability engineering strategy for the installed base and for products scaling in manufacturing, from launch through end of life, and you will drive systemic resolution of field failures to root cause and corrective action across product families. You will define the metrics, methodologies, and reaction frameworks the organization uses to sustain field performance, influence design and architectural decisions on current and next-generation products, and partner with and influence cross-functional leaders and external suppliers. You will be a recognized technical authority who leverages data to identify population-based reliability and quality risks in both the factory and the field, and who mentors and elevates other engineers across the function.

Responsibilities

• Own the reliability and quality engineering strategy and metrics (field return rate, failure rate, and quality KPIs) for all products actively out in the market or currently scaling in manufacturing, from launch through end of life, and set the bar for what good looks like across the portfolio
• Drive systemic resolution of field performance issues, component obsolescence, and return-rate (RMA/warranty) optimization to root cause and corrective action, in partnership with cross-functional internal and external partners, including recurring and cross-product failure modes
• Partner with and influence internal leaders and external suppliers to ensure long-term hardware field performance, and close the loop by institutionalizing lessons learned into design, NPI, and supplier processes
• Define and own the field signal analytics, product health telemetry, and failure-reaction frameworks the organization relies onset thresholds and escalation triggers for products in the field
• Establish the standards, methodologies, and metrics for sustaining reliability and quality, including ongoing reliability testing (e.g., ORT), excursion/ECO assessment, post-ramp qualifications (PRQ) and change control against reliability and quality goals
• Lead complex, multidisciplinary root cause analysis for reliability and quality escapes, distinguishing between design, material, manufacturing-process, and use-condition contributors, and drive corrective actions to closure
• Provide Design-for-Reliability and architectural evaluations that carry field and sustaining learnings into new product categories and next-generation designs
• Own the quality management system for products in sustainingunderstand, analyze, and resolve field quality issues and influence internal teams to drive durable