Survey Clerk

Essential Job Functions

• Maintain phone etiquette and communication skills to provide excellent customer service.
• Maintain positive relationships with store team members and management.
• Anonymously call O'Reilly store locations for parts and rate the team member on procedures that were followed, and complete a computerized rating card.
• Effectively concentrate on listening, while simultaneously and accurately recording data onto an electronic survey form.
• Manage time to ensure assigned number of calls are consistently met.
• Effectively concentrate while performing repetitive job-functions.
• File and maintain paperwork both alphabetically and numerically, send to the field during the month.
• Assemble various training material packets for company use.

Skills/Education/Knowledge/Experience/Abilities Required

• Proficient keyboard and data entry skills
• Basic knowledge of Microsoft Word and Excel
• Ability to meet deadlines
• Proficient knowledge of office and PC equipment
• Strong verbal and written communication and interpersonal skills
• Possess high attention to detail
• Efficient time management and organizational skills
• Excellent telephone and interpersonal skills
• Excellent written and verbal communication skills
• Aptitude for accurately reading and interpreting number sequences
• High school diploma or equivalent
• Spanish-bilingual

Desired

• High school diploma or equivalent
• Spanish-bilingual

Total Compensation Package

• Competitive Wages & Paid Time Off
• Stock Purchase Plan & 401k with Employer Contributions
• Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
• Team Member Health/Wellbeing Programs
• Tuition Educational Assistance Programs
• Opportunities for Career Growth

O’Reilly Auto Parts

• Equal Opportunity Employer