Surveillance Shift Manager - Maryland

Overview

Why We Need Your Talents: The Surveillance Shift Manager plays a key leadership role in protecting the integrity, safety, and operational excellence of Live! Casino & Hotel. Your ability to guide Surveillance team members, oversee critical monitoring systems, and enforce regulatory and internal control standards ensures that the property remains secure and compliant around the clock.

Responsibilities

• Supervises a team of Surveillance Supervisors, Operators and/or Technicians in performance of their duties on an assigned shift.
• Responsible for supervising the monitoring and operations of CCTV and alarm systems.
• Supervision of staff to include shift scheduling and maintaining proper staffing levels across all shifts.
• Supervises department team members and procedures for protecting casino assets and internal controls to ensure the safety and security of the team members and the guests.
• Review surveillance department actions, personnel and processes with Manager.
• Understand all department operational logistics and supervise, monitor and report as appropriate.
• Meet with departmental management and leaders as necessary.
• Other duties as assigned.

Skills

• Ability to analyze and interpret departmental needs and result.
• Ability to solve routine problems.
• Ability to maintain mental concentration for significant periods of time.
• Ability to perform assigned duties under frequent time pressure.
• Ability to work all shifts on a rotating basis as designated.

Qualifications

• Two (2) year associates degree or technical degree in a related fields or equivalent work experience.
• Four (4) to eight (8) years’ experience in table games and casino surveillance.
• Willingness and ability to be flexible with work schedule.
• May require extended hours and work week from time to time.
• Must be able to obtain and maintain the necessary license as mandated by the Maryland Lottery and Gaming Control Agency.

Physical Requirements

• Must be able to sit for long periods of time.
• Must be able to work in a confined space with low lighting.
• Must be able to lift and/or carry up to 30lbs.
• Must have excellent vision and hearing.
• Must be able to grasp, handle, and reach with hands and fingers.
• Must be able to stand and walk 30% of the time.

Working Conditions

• 24/7 high energy casino with over 300,000 sq. ft of gaming and entertainment space and approximately 3000 employees.
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You will work in an environment where smoking is allowed.

What We Offer

• Comprehensive group health benefits for full-time and part-time Team Members and their eligible dependents.
• Free Basic Life Insurance
• Free Short Term & Long-Term Disability
• Generous retirement savings options
• Paid Time Off
• Tuition Reimbursement
• On-site Wellness center for Team Members and eligible dependents (Maryland Property only)
• Training and pathways for career growth
• Robust Rewards & Recognition Programs
• Annual Merit Based Pay Increases
• Discretionary Performance Bonuses
• Discretionary Service Bonuses
• Free parking
• Free food and discounted meals
• Livest! Hotel, Food & Beverage, and Entertainment Discounts