Surveillance Officer

Initial Placement

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being.

Benefits

• Paid time off is earned according to the local policy and increases with the length of employment.
• Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position.

Qualifications

• You must be a minimum of 21 years of age.
• You must qualify for licensing with the New Mexico Racing & Gaming Commissions.
• A high school diploma or G.E.D. is required.
• You must qualify for certification through NMAST.
• One to three months' previous security or surveillance experience is preferred.
• The employee frequently is required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
• The noise level in the work environment is usually moderate.
• Exposure to unrestricted second-hand smoke in guest areas.

Essential Duties and Responsibilities

• Observes and reports all gaming violations and/or thefts of company property.
• Operates monitor room equipment, including basic computer functions.
• Participates in court actions relating to gaming violations.
• Learns all games in use and all procedures and cheating indicators of such games.
• Writes proper reports as needed in a timely manner.
• Responds to surveillance supervision and gaming control requests.
• Responds to requests of all other departments when necessary.
• Dispatches shuttle drivers and security officers based on business and guest needs.
• Makes sure Security entrance is monitored and issues vendor/visitor badges according to policy.
• Answers and directs incoming guest calls in a professional manner.
• Completes surveillance reviews including written reports and review of recorded footage in response to management's request.
• Must be knowledgeable of all special events and promotional activities available to guests.
• Presents oneself as a credit to the Company and encourages others to do the same.
• Must work well under pressure and meet multiple and sometimes competing deadlines.
• Must always show ethical and cooperative behavior with guests, co-workers and supervisors.
• Adhere to all departments/company policies and procedures.
• Performs all other related and compatible duties as assigned.
• Follow all cleaning, sanitation and PPE position specific guidelines.