Surveillance Investigator II - Experienced

Command Investigations, LLC is a nationally recognized investigations firm offering surveillance, remote investigations, desktop intelligence, and specialty services to the insurance defense industry. Founded in 2012 and headquartered in Lake Mary, Florida, we deliver fast, reliable outcomes grounded in core values of integrity, service, and results.

About the role

This is a great opportunity for individuals with prior investigative experience who demonstrate integrity, independence, and a drive to succeed in a fast-paced investigative environment. As a Surveillance Investigator, you will conduct field surveillance investigations by observing, tracking, and documenting subjects’ activities, capturing detailed video evidence, and preparing comprehensive reports for client review.

Responsibilities

• Conduct surveillance by monitoring, tracking, and recording subjects during daily activities
• Perform both vehicular and on-foot surveillance while maintaining complete cover and discretion
• Develop and execute pre-surveillance planning tailored to each location and case
• Record and document investigative findings through video and detailed written reports
• Capture subjects in a variety of environments, such as public spaces, events, and workplaces
• Submit comprehensive reports and video evidence within required timeframes
• Communicate consistently with team leaders regarding positions, observations, and tactical strategy
• Utilize digital surveillance equipment, web-based technology, and investigative software
• Maintain confidentiality and professionalism while representing Command Investigations
• Uphold safety standards and adhere to all legal and ethical requirements during surveillance operations

Requirements

• 1+ years (minimum 2,000 hours) of demonstrated Private Investigator experience (not including law enforcement, military, etc.)
• Must be 21 years of age or older
• Valid driver’s license with clean DMV record
• High school diploma or equivalent required; college degree preferred
• Computer skills including the ability to upload video and still images from a camera into an electronic system
• Must carry personal auto insurance with liability limits of 100k/300k/100k
• Proficient reading skills and ability to follow directions
• Ability to work independently, provide excellent customer service, and demonstrate strong interpersonal, organizational, and multi-tasking skills
• Flexibility and effective time management
• Ability to work holidays, weekends, and overtime
• Regular, predictable, and full attendance, as assigned, is an essential function of the job
• Willingness to travel and work the required schedule, starting as early as 3:00 AM

Required equipment

• Reliable vehicle with legal dark tint
• Smartphone
• Laptop with Microsoft Word
• Digital camcorder with date/time stamp and upload capability
• Covert camera of choice
• Tripod/monopod
• SD cards (if applicable)

Qualifications

• Highly observant and detail-oriented individuals
• Strong sense of integrity, independence, and reliability
• Excellent judgment and situational awareness
• Adaptability to changing environments and case demands
• Self-motivated professionals who can work autonomously
• Strong written and verbal communication skills
• Professional demeanor with a commitment to discretion and client confidentiality
• Eagerness to learn and grow within the investigative industry

Physical Requirements

• Ability to lift up to and including 25lbs/11.34kg on occasion
• Ability to sit, stand, and/or walk for long periods at a time
• Ability to enter text or data into a computer or other machine by means of a traditional keyboard
• Specific vision abilities required: close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus
• Ability to hear, understand, and distinguish speech and surrounding sounds, such as traffic, environmental noises, or standard office activity
• Ability to remember and understand instructions, guidelines, or other information

Pay

$25-$30 per hour (depending on state)

Additional performance incentives – Monthly Hot Shot bonus along with Monthly Tiered bonus program based on performance.

Schedule

This is not a standard 9-5 role. Workdays and hours vary based on business needs and there is no set or recurring schedule. Weekends, overtime, and holidays are typically required. Start times may be as early as 3:00 AM but 6:00 AM is common. Standard shifts are 8 hours but may extend up to 16 hours as needed.

Due to the nature of this role, there is no guarantee of hours or case assignments; however, we pride ourselves on distributing available cases fairly. Schedules are flexible with advanced discussion and notification.

Location

On the road with potential overnight stays when necessary.

Benefits

• Accrued Paid Time Off
• Medical, Dental, Vision, and Life Insurance
• 401(k) Plan
• Employee Referral Program
• Paid Travel Time
• Daily Vehicle Allowance
• Reimbursement for case-related expenses
• Overnight Pay

Growth Opportunities

Our employees have opportunities to grow within a nationally recognized organization in an exciting and evolving industry.