Surveillance Investigator I - Entry Level

Command Investigations, LLC is a nationally recognized investigations firm offering surveillance, remote investigations, desktop intelligence, and specialty services to the insurance defense industry. Founded in 2012 and headquartered in Lake Mary, Florida, we deliver fast, reliable outcomes grounded in core values of integrity, service, and results.

About the role

Surveillance Investigators conduct field surveillance by observing, tracking, and documenting subjects’ activities, capturing detailed video evidence, and preparing comprehensive reports for client review. This role operates in a fast-paced, dynamic environment with no guarantee of hours or case assignments.

Responsibilities

• Conduct surveillance by monitoring, tracking, and recording subjects during daily activities
• Perform both vehicular and on-foot surveillance while maintaining complete cover and discretion
• Develop and execute pre-surveillance planning tailored to each location and case
• Record and document investigative findings through video and detailed written reports
• Capture subjects in a variety of environments, such as public spaces, events, and workplaces
• Submit comprehensive reports and video evidence within required timeframes
• Communicate consistently with team leaders regarding positions, observations, and tactical strategy
• Utilize digital surveillance equipment, web-based technology, and investigative software
• Maintain confidentiality and professionalism while representing Command Investigations
• Uphold safety standards and adhere to all legal and ethical requirements during surveillance operations

Requirements

• Reliable vehicle with legal dark tint
• Smartphone
• Laptop with Microsoft Word
• Digital camcorder with date/time stamp and upload capability
• Covert camera of choice
• Tripod/monopod
• SD cards (if applicable)
• Must be 21 years of age or older
• Valid driver’s license with clean DMV record
• High school diploma or equivalent (college degree preferred)
• Personal auto insurance with liability limits of 100k/300k/100k
• Proficient computer skills, including ability to upload video and still images from a camera into an electronic system
• Ability to work independently, provide excellent customer service, and demonstrate strong interpersonal, organizational, and multi-tasking skills
• Flexibility and effective time management
• Willingness to work holidays, weekends, overtime, and travel as required
• Regular, predictable, and full attendance, as assigned, is an essential function of the job

Qualifications

• 0–1 years of experience required (prior investigative experience preferred)
• Highly observant and detail-oriented
• Strong sense of integrity, independence, and reliability
• Excellent judgment and situational awareness
• Adaptability to changing environments and case demands
• Self-motivated and able to work autonomously
• Strong written and verbal communication skills
• Professional demeanor with a commitment to discretion and client confidentiality
• Eagerness to learn and grow within the investigative industry

Physical Requirements

• Ability to lift up to 25 lbs/11.34 kg on occasion
• Ability to sit, stand, and/or walk for long periods at a time
• Ability to enter text or data into a computer or other machine using a traditional keyboard or 10-key numeric keypad
• Specific vision abilities required: close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus
• Ability to hear, understand, and distinguish speech and surrounding sounds, such as traffic, environmental noises, or standard office activity
• Ability to remember and understand instructions, guidelines, or other information

Pay

$20–$25 per hour (depending on state)

Schedule

• Not a 9–5 job; days of the week vary
• Weekends, overtime, and holidays typically required
• Start times may be as early as 3:00–4:00 AM, but are typically 6:00 AM
• 8-hour shifts are typical but can range up to 12–16 hours
• Schedules are flexible with advanced discussion and notification
• Location: on the road with potential overnight stays when necessary

Benefits

• Accrued Paid Time Off (full-time employees)
• Medical, dental, vision, and life insurance (full-time employees)
• 401(k) Plan
• Employee Referral Program
• Paid Travel Time
• Daily Vehicle Allowance
• Reimbursement for case-related expenses
• Overnight Pay
• Monthly Hot Shot bonus and Monthly Tiered bonus program based on performance

Growth Opportunities

Employees have opportunities to grow within a nationally recognized organization in an exciting and evolving industry.