Surveillance Investigator I

Command Investigations, LLC is a nationally recognized investigations firm offering surveillance, remote investigations, desktop intelligence, and specialty services to the insurance defense industry. Founded in 2012 and headquartered in Lake Mary, Florida, we deliver fast, reliable outcomes grounded in core values of integrity, service, and results.

About the role

Surveillance Investigators conduct field surveillance by observing, tracking, and documenting subjects’ activities, capturing detailed video evidence, and preparing comprehensive reports for client review. This role operates in a fast-paced, dynamic environment with varying schedules and case demands.

Responsibilities

• Conduct surveillance by monitoring, tracking, and recording subjects during daily activities
• Perform both vehicular and on-foot surveillance while maintaining complete cover and discretion
• Develop and execute pre-surveillance planning tailored to each location and case
• Record and document investigative findings through video and detailed written reports
• Capture subjects in a variety of environments, such as public spaces, events, and workplaces
• Submit comprehensive reports and video evidence within required timeframes
• Communicate consistently with team leaders regarding positions, observations, and tactical strategy
• Utilize digital surveillance equipment, web-based technology, and investigative software
• Maintain confidentiality and professionalism while representing Command Investigations
• Uphold safety standards and adhere to all legal and ethical requirements during surveillance operations

Requirements

• Reliable vehicle with legal dark tint
• Smartphone
• Laptop with Microsoft Word
• Digital camcorder with date/time stamp and upload capability
• Covert camera of choice
• Tripod/monopod
• SD cards (if applicable)
• Personal auto insurance with liability limits of 100k/300k/100k
• Valid driver’s license with clean DMV record
• High school diploma or equivalent (college degree preferred)
• 0-1 years of experience required
• Must be 21 years of age or older

Qualifications

• Highly observant and detail-oriented
• Strong sense of integrity, independence, and reliability
• Excellent judgment and situational awareness
• Adaptability to changing environments and case demands
• Self-motivated and able to work autonomously
• Strong written and verbal communication skills
• Professional demeanor with a commitment to discretion and client confidentiality
• Eagerness to learn and grow within the investigative industry
• Proficient computer skills, including ability to upload video and still images
• Ability to follow directions and work independently
• Excellent customer service, interpersonal, organizational, and multi-tasking skills
• Flexibility and effective time management
• Willingness to work holidays, weekends, overtime, and travel as required
• Regular, predictable, and full attendance as assigned

Physical Requirements

• Ability to remember and understand instructions, guidelines, or other information
• Ability to lift up to 25 lbs/11.34 kg on occasion
• Ability to sit, stand, and/or walk for long periods
• Ability to enter text or data using a traditional keyboard or 10-key numeric keypad
• Close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus
• Ability to hear, understand, and distinguish speech and surrounding sounds (e.g., traffic, environmental noises, office activity)

Pay

$20-$25 per hour (depending on state)

Schedule

• Not a 9-5 job; days of the week vary
• Weekends, overtime, and holidays typically required
• Start times may be as early as 3:00-4:00 AM (typically 6:00 AM)
• 8-hour shifts typical, but can range up to 12-16 hours
• No guaranteed hours or case assignments; available cases distributed fairly
• Schedules flexible with advanced discussion and notification

Benefits

• Accrued Paid Time Off (Full Time)
• Medical, Dental, Vision, and Life Insurance (Full Time)
• 401(k) Plan (Full Time)
• Employee Referral Program
• Paid Travel Time
• Daily Vehicle Allowance
• Reimbursement for case-related expenses
• Overnight Pay
• Monthly Hot Shot bonus
• Monthly Tiered bonus program based on performance

Location

On the road with potential overnight stays when necessary.

Growth Opportunities

Employees have opportunities to grow within a nationally recognized organization in an exciting and evolving industry.