Surveillance Investigator

About the Role

Alpine Intel is dedicated to innovation across the property, auto, liability, and workers comp insurance fields, providing high‑quality solutions nationwide from its headquarters in Charlotte, North Carolina. The company’s operating brands include HVACi, StrikeCheck, National Fire Experts, Donan Engineering, BSC Forensics, Component Testing Laboratories, The Robison Group, VRC Investigations, TechLoss, Mecanica Scientific Services, and HMI. This position involves performing investigations of workers’ compensation claims, liability investigations, multi‑line insurance claims, criminal and civil background checks, and other investigative tasks, with a focus on stationary and mobile video surveillance.

Responsibilities

• Thoroughly complete assigned cases.
• Testify to the collected facts obtained in any hearing or court of law as needed.
• Assist other investigators on challenging cases.
• Make sound judgments during investigations and provide future handling recommendations.
• Turn in updates, evidence, and reports in a timely manner.
• Upload surveillance video upon completion of daily investigation.
• Work early hours, long days, and travel into surrounding areas as required.

Who Should Apply

We are looking for enthusiastic investigators who thrive in a diverse work environment and uphold the highest standards of honesty, integrity, and respect. Candidates with at least one year of private investigation experience are strongly encouraged to apply.

Qualifications

• Self‑motivated, determined, and intuitive with strong initiative and work ethic.
• Ability to identify critical issues quickly and accurately.
• Demonstrated observational, organizational, and listening skills.
• Excellent oral and written communication.
• Ability to work independently and as part of a team.
• Flexible schedule, including weekends, holidays, and possible evenings.
• Own a reliable computer (preferably a laptop) with high‑speed internet, scanner or fax machine.
• Strong computer and internet skills; proficient with a digital camera.
• Reliable transportation and a valid driver’s license (driving record required upon hire).
• Pass an extensive background check and a drug test (negative results unless documented medical treatment).
• College degree preferred.

Training

The Robison Group provides remote and/or in‑classroom training to ensure individuals are set up for success before moving into their roles.

Benefits

• Paid travel time.
• Reimbursement for mileage, tolls, and other per‑diem items.