Surveillance Coordinator

Advance your career in insurance claims with Allied Universal® Compliance and Investigation Services. As a global leader, we provide dynamic opportunities for claim investigators, SIU investigators, and surveillance investigators. Our team is committed to innovation and excellence, making a significant impact in the insurance industry.

About the role

The Surveillance Case Manager is responsible for all customer service functions and quality control of the final investigative product, serving as the liaison between the client and the field staff who conduct the investigation. Case Managers create accurate funding records for all items billable to the client and manage their assigned case inventory. They utilize discretion and independent judgment to resolve conflicts between clients and/or investigators.

Responsibilities

• Ensure timely closing of all files on which the client requires no additional investigative activity.
• Provide a detailed description of the reasons for unused authorization monies upon closure of files.
• Use independent judgment to define and confirm client objectives (including due dates) on all new, reopen, and investigative referral cases; objectives must be clearly and completely defined in the “Client objectives” section of CAM (proprietary business software).
• Manage assigned case inventory, utilizing discretion and independent judgment to resolve conflicts between clients and/or investigators.
• Respond to customer concerns (negotiating as needed) and forward field operation issues to the appropriate Field Manager as needed.

Requirements

• Bachelor’s degree in Business, Business Administration, Criminal Justice, International Studies, National Security, Communications, or a related field.
• Minimum of two (2) years of experience conducting complex insurance investigations (preferred).

Benefits

• Medical, dental, vision, basic life, and AD&D insurance.
• Retirement plan and disability insurance.
• Seven paid holidays annually.
• Sick days available where required by law.
• Vacation time accrued at an initial rate of 3.08 hours biweekly; unused vacation is paid out where required by law.