Surveillance Assistant Shift Manager

Responsibilities

• Protect company assets by observing the activities of employees and customers via surveillance cameras
• Review video footage on cases of patron/internal control disputes
• Complete daily activity report and note any pertinent facts
• Maintain monitoring of recording equipment and check equipment operation
• Notify appropriate person when infractions, cheating, etc. are observed, including the MGC agent on duty
• Provide work direction and supervision to agents
• Recommend personnel for hire, termination, and disciplinary action
• Conduct daily on-the-job training on casino operations and equipment
• Assign and apportion work to be done among team members
• Plan work processes and determine effective techniques or processes to be used by team members in the course of business
• Supervise and manage the work processes or procedures of team members
• Understand and adhere to disciplinary policies including but not limited to counseling team members and the use of progressive discipline to modify poor performance
• Address and manage complaints, grievances or concerns from team members

Requirements

• Associates degree from a college or university
• Minimum of two years related experience and/or training
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to write routine reports and correspondence
• Ability to speak effectively before groups of customers or employees of organization

Qualifications

• Must be able to work flexible hours, including evenings and weekends
• Must be able to pass a background check
• Must be able to work in a fast-paced environment

Skills

• Attention to detail
• Strong communication skills
• Ability to work independently and as part of a team
• Knowledge of casino operations and equipment

Benefits

• Base salary starting at $43,725 per year
• Comprehensive health and wellness programs
• 401(k) matching
• Annual performance bonus
• Paid time off earned according to local policy and increasing with length of employment

Pay

• Starting salary: $43,725 per year

Schedule

• Flexible hours, including evenings and weekends