Surveillance & Access Control Technician III

Role Overview

The client is seeking a highly skilled IT Professional to manage, support, and design facilities-based systems state-wide. You will be part of a specialized team handling critical infrastructure including surveillance, door controls, building automation, and telecommunication systems across nearly 200 agency locations, including secure prison sites. This role requires a wide degree of creativity, independent troubleshooting, and the ability to adapt to varying environments in the field.

Responsibilities

• System Implementation & Support: Design, plan, install, and support desktop PCs, servers, network devices, storage solutions, and surveillance-specific equipment.
• Network & Security Management: Install, configure, maintain, and monitor state-wide networks, and manage web filtering using Palo Alto and Zscaler.
• Project Tracking: Provide tactical and strategic input on systems planning, manage project tracking, and handle extensive system documentation updates.
• Issue Mitigation: Independently troubleshoot and resolve facilities-based IT issues as they arise across multiple secure locations.

Required Qualifications

• Overall Experience: 10+ years of extensive experience in surveillance, network, and server support.
• Networking: 3+ years of experience with Cisco Networking (Routers & Switches).
• Web Filtering: 1–2 years of experience with Palo Alto & Zscaler.
• Video Surveillance: 1–2 years of experience managing video surveillance systems (Network/Server/Workstation).

Note: The client heavily scrutinizes resumes for this role. Your resume must clearly detail your hands-on technical experience (heavily AI-generated resumes will be rejected).

Preferred Skills

• Knowledge of Door Controls.
• Knowledge of Building Automation systems.

Travel & Working Conditions

• Travel: This role requires day travel to state-wide facilities using state-provided fleet vehicles. Long days are common, but overnight travel is very infrequent and planned well in advance.
• On-Call Rotation: Required once every 8 weeks (includes an hourly carrying rate, with standard rates applied during active work calls).
• Work Environment: Hybrid schedule (Work-from-Home combined with active on-location work at state and secure sites as needed).