Surgical Scheduling Coordinator II - Vascular Surgery

About the Role

Coordinate surgical scheduling for the Department/Division/Program and provide support to the team to facilitate the achievement of the program’s goals.

Responsibilities

• Schedules routine and complex operative cases.
• Facilitate extensive care coordination when multiple services are required.
• Reschedules and cancels surgical procedures efficiently and effectively.
• Communicates with clinical staff to coordinate mutually acceptable procedural times between the provider offices and the operating room.
• Collaborate with other surgical schedulers to resolve scheduling conflicts and optimize the surgical schedule.
• Facilitates internal and external communication with staff, providers, and patients.
• Act as a resource for patients, providing detailed information about surgery scheduling, pre-operative and post-operative instructions, and addressing any patient concerns or questions.
• Offer guidance and support to patients to enhance their understanding and comfort with the surgical process.
• Coordinate pre-procedure planning, including pre-op, post-op visits, and any necessary diagnostic testing.
• Generates referral and/or pre-certification orders and follows the pre-certification through completion.
• Utilizes OpTime (EPIC) for scheduling patients for surgical procedures.
• Performs all duties in a collegial manner within patients, OR staff, other departments, and physician offices.
• Contributes to a supportive and healthy work environment.
• Other duties as assigned.

Requirements

• Proven experience in surgical scheduling and administration, preferably in a healthcare setting.
• Exceptional organizational skills, meticulous attention to detail, and the ability to manage complex scheduling scenarios.
• Strong written and verbal communication skills, with a focus on patient education and support.
• Proficiency in medical terminology and a deep understanding of healthcare regulations and insurance processes.
• Familiarity with scheduling software, electronic health records (EHR) systems, and data analysis tools.
• Ability to handle sensitive patient information with discretion and professionalism.
• Strong problem-solving skills and adaptability to address unique scheduling challenges.
• Commitment to maintaining the highest standards of patient care.

Qualifications

• Appropriate experience may be substituted for education on an equivalent basis.
• Minimum Required Education: High School Diploma.
• Minimum Required Experience: 3 years, proven experience in a healthcare scheduling or administrative role.

Physical Requirements

• Work requires occasionally lifting moderate weight materials, standing, or walking continuously.
• Occasional exposure to dust, noise, temperature changes, or contact with water or other liquids.
• Work is performed in an environmentally controlled environment.

Sensory Acuity

• Ability to detect and translate speech or other communication required.
• May occasionally require the ability to distinguish colors and perceive relative distances between objects.

Benefits

• Outstanding Healthcare Coverage, including but not limited to Health, Vision, and Dental.
• Flexible Spending options.
• 403B Retirement Package.
• Competitive Vacation and Paid Holidays offered.
• Tuition Reimbursement.
• Paid Parental Leave.
• Employee & Family Assistance Program (EFAP).
• Pet Insurance.
• On campus Fitness Facility, offering onsite classes.
• Additional discounted rates on items such as: Select cell phone plans, local fitness facilities, Milwaukee recreation, and entertainment, etc.

About MCW

At MCW, all endeavors, from internal operations to interactions with partners, are driven by shared organizational values: Caring, Collaborative, Curiosity, Inclusive, Integrity, and Respect. We are committed to fostering an inclusive environment that values diversity in backgrounds, experiences, and perspectives through merit-based processes and in alignment with all applicable laws. We believe that embracing human differences is critical to realize our vision of a healthier world, and we recognize that a healthy and thriving community starts from within.