Surgical Scheduling Coordinator II-MSW-FT Days

About the role

Responsible for scheduling of DAS and Ambulatory OR surgery/procedures cases on a daily basis, for both adult and pediatric patients. Provide support to front office operations to ensure smooth flow of patient care, but not limited to registration, scheduling, pre/post follow-up patient calls. Contact insurance providers to obtain preauthorization for surgical procedures and diagnostic testing. Actively participate in process improvement initiative to ensure the coordination of care.

Responsibilities

• Responsible for the coordination of all OR surgeries and procedures.
• Maintains front office workflow and makes adjustments to ensure optimal service delivery.
• Verifies patient demographics and obtains pre-certification from insurance carriers for all OR surgeries and procedures.
• Obtains patient medical clearance.
• Solves patient issues or answers questions regarding policies and procedures.
• Schedules post-op follow-up visits with providers.
• Liaises between referring physicians and surgeons for the communication of clinical data and to determine O.R. scheduling, etc.
• Trains and mentors other Surgical Scheduling Coordinators or less senior staff within the unit.
• Captures and distributes appropriate paperwork to internal and external parties to coordinate the surgeries.
• Records hospital reservation and pre-admit data in CERNER system.
• Performs other duties and responsibilities as assigned.

Qualifications

• Education Requirements: HS/GED; Associate degree preferred.
• Experience Requirements: 3 years of scheduling experience, with 2 years of experience in a clinical setting, preferably in a medical practice environment.
• Licensing and Certification Requirements: Certification as a Medical Assistant from an approved school preferred.
• Computer Skills: MS Office Suite: Basic.
• Other: Basic MS Word (Word, Excel), Outlook.
• Knowledge of IDX and Cerner systems helpful.
• General Skills and Competencies: Excellent written and oral communication skills, excellent customer relations, exceptional attention to detail and accuracy.