SURGICAL SCHEDULER-PRN

About the role

Proficient in-patient scheduling, professional telephone etiquette and customer satisfaction in support of the mission of CUH.

Responsibilities

• Surgical scheduler duties involving scheduling for hospital outpatient-based services, changing, and canceling appointments.
• Changing and canceling appointments for hospital outpatient and inpatient based services.
• Scanning of medical records into the EMR.
• Interface as a direct liaison with patients and clinical staff to communicate patient results and scheduling needs.
• Enter telephone encounters into EMR.
• Scheduling patients for procedures and or testing after office visits as assigned by Clinical Coordinators or Director.
• Provide accurate, detailed information to patients regarding test results and work with patients to reschedule procedures as needed.
• Take appropriate action in responding to questions from patients.
• Answer incoming calls, directing calls to the correct party, checking voicemails, and returning missed messages for scheduling requests.
• Escalate operational, provider, or patient complaints along with other critical matters to leadership.

Requirements

• Strong emphasis on customer service.

Qualifications

• Experience Required: 0-2 Years
• Education Requirements: HIGH SCHOOL OR GED

Skills

• Proficient in-patient scheduling
• Professional telephone etiquette
• Customer satisfaction

Benefits

• Comprehensive benefits program, including health, dental, vision, life, disability, and retirement.
• Affordable working conditions and opportunities for career growth through professional development.

Pay

N/A

Schedule

N/A