Surgical Scheduler

About the role

Performs a variety of administrative and clerical duties to manage surgical scheduling and coordinates any pre-admission testing done or ordered within the department.

Responsibilities

• Establishes and monitors detailed calendar of each surgeon and uses this information in conjunction with OR schedule in order to proficiently schedule all cases in a timely fashion and provide best time utilization for surgeon.
• Continuously monitor and review length of specific procedure with specific surgeon to ensure optimal utilization of OR time.
• If procedures are canceled, pulls future cases/appointments to keep procedure schedule full, requiring careful management and knowledge of internal staff schedules and preferences.
• Scheduler will be responsible for filling gaps with patients that only require procedure.
• Assists in scheduling urgent and emergent surgeries.
• Coordinates and schedules testing needed prior to surgery as may be required by the department.
• Keeps up to date queue from tests ordered in EPIC by Physicians.
• Gathers ancillary testing forms received from Physicians when necessary.
• Communicates information regarding impending surgery to patients and their families, within scope of knowledge of incumbent.
• Sends patient a letter (copies referring provider), with detailed instructions (required prescriptions if applicable), as well as appointment card.
• Calls patients with appointment reminders. Intentions are to speak with the patient, and elicit a response on the intent of the patient to keep the appointment.
• Scheduler serves as a contact for future questions or concerns.
• Confirms patient procedures within the Suite for Clinical staff.
• Maintains inventory of patient instructions and educational materials as it relates to ancillary testing
• Coordinates patient care with various clinics, pre-admission testing, and staff, within the Clinical Enterprise to accommodate procedure requests.
• Obtains phone consent and coordinates care for DHHR patients (Department of Health and Human Resources).
• Will scan legal documents into EPIC System.
• Arranges for pre-certification with third party payers as may be required by the department.
• Completes any missing information; provides Referring Clinical Staff with request forms that aid in the determination of medical procedure, necessity of treatment, and/or necessary follow up.
• Refers patients requiring financial assistance to social services and financial counselors
• May maintain record of cases performed, including those with resident participation.
• Will update the DEPOT weekly to reflect information about the case and any issue(s) with scheduling the case.

Requirements

• High school graduate or equivalent.
• State criminal background check and Federal (if applicable), as required for regulated areas.

Qualifications

• One (1) year medical office experience with scheduling responsibilities.

Skills

• Strong written and verbal communication skills.
• Familiarity with medical terminology.

Schedule

• Scheduled Weekly Hours: 40
• Exempt/Non-Exempt Shift: United