Surgical Scheduler

About the role

This onsite role is located at South Jersey Eye Physicians, Moorestown Twp, NJ location, which is part of Prism Vision Group. There will be occasional travel to other locations based upon business needs.

Pay

Compensation Range: $18.00‑$29.76/hr (Dependent on Experience)

Responsibilities

• Schedule and accurately complete full scheduling and registration of patients for surgery and in‑office procedures.
• Directly responsible for meeting office surgical volume metrics and goals.
• Obtain preauthorization of surgical procedures as required by insurance companies and payers.
• Coordinate paperwork and electronic records, including maintaining patient charts.
• Verify insurance information, benefits, and insurance referral information.
• Verify private patient insurance information for same‑day appointments or by request.
• Organize patient chart and collect all pertinent information for upcoming surgery.
• Schedule pre‑op visits as needed with PCP, labs, etc., and note in electronic records and scheduling systems.
• Understand, communicate, and counsel patients regarding cataract surgery, lens implants, YAG lasers, corneal procedures and facial and eyelid surgery and procedures.
• Order products needed for surgery after surgeon has identified the patient plan of care.
• Maintain patient confidentiality.
• Consistently schedule surgery days to the mutual satisfaction of the patient, the surgeon and the facility staff.
• Conduct professional communication and thorough follow‑up with patients to ensure they have a best‑in‑class experience.
• Handle all telephone communications with patient, patient’s family or primary physician regarding surgery and pre‑op visits.
• Report any problems or unusual circumstances to the clinical manager or doctor.
• Perform IOL calculations and order appropriate lenses at direction of physician for surgery where applicable.
• Understand and follow procedures for surgical and procedural consents.
• Comply with company compliance policies and standards.

Qualifications

Education: High School Graduate or General Education Degree (GED). Bachelor’s degree in relevant discipline highly preferred.

Experience: 4+ years of experience in a healthcare setting required.

Knowledge / Experience / Essential Skills:

• Preferred knowledge of specialty healthcare testing and services, including but not limited to biometry, EKG's, OCTs, photos and visual field testing.
• Excellent verbal and written communications skills in English.
• Bi‑Lingual (English/Spanish, English/Polish, English/French, English/Arabic) a plus.
• Must possess excellent critical thinking, analytical, troubleshooting, problem resolution, and customer service skills.
• Excellent mathematical and cash management skills.
• Excellent interpersonal skills and ability to work effectively with physicians, co‑workers, other departments and patients of all ages, and from across a broad range of cultural and social economic backgrounds.
• Demonstrated accuracy, thoroughness and detail orientation.
• Knowledge of medical terminology preferred.
• Ability to work as an integral team member under minimal supervision in a fast‑paced, complex and highly stressful environment.
• Computer literate in MS Office, and the ability to use and acquire proficiency in multiple electronic systems.

Work Environment

An office environment with a controlled atmosphere. Possible exposure to staff or patients with communicable diseases and blood borne pathogens.