Surgical Scheduler

Full-time, remote position.

About the role

The Surgical Scheduler is responsible for all functions related to surgical scheduling, pre-certification, and verification of insurance benefits. This role also coordinates referrals for patient appointments and surgical procedures.

Responsibilities

• Coordinate the scheduling of surgical procedures for assigned surgeons, including understanding scheduling needs for all surgeons in the practice.
• Upon initiation of a surgical request by the physician, discuss, determine, and coordinate the surgical date with the patient/family in accordance with the physician’s schedule.
• Provide patients with required information, including:
  • Cardiac and medical clearance
  • Scheduling pre-operative and post-operative appointments, including pre-admission testing
  • Pre-surgical history and physical, and post-op visits
• Schedule surgical procedures with hospitals or surgical centers, providing details such as diagnosis, surgical procedure, type of anesthesia, type of admission, instrumentation required, and ICD-10 and CPT codes.
• Complete all necessary forms related to surgery scheduling.
• Assist patients with scheduling follow-up appointments if pre-op labs or EKGs are not within normal limits.
• Contact equipment representatives or arrange for surgical equipment as needed.
• Notify instrumentation representatives of special requests.
• Notify the surgical assistant of add-ons and cancellations.
• Prepare the weekly OR schedule in the absence of the Surgical Scheduler Assistant, updating add-ons or cancellations.
• Maintain and update the physician's surgical calendar.
• Initiate requests for HMO/POS Insurance Plan referrals.
• Obtain pre-certification and benefit verification for Commercial/PPO Insurance Plans.
• For Workers’ Compensation Plans, contact the insurance carrier claim adjustor and secure authorization for surgery. Fax clinical notes and/or test results to the claim adjustor.
• Advise patients/families regarding self-pay arrangement requirements and notify the Business Office staff about all self-pay patients’ scheduled surgery.
• Verify with Business Office staff to ensure payment arrangements have been made.
• Maintain a clean and safe work environment.
• Perform other duties as assigned.

Requirements

• High School diploma or general education degree (GED) required, or at least one year of medical office experience, preferably with electronic medical records.
• Associate’s degree preferred.
• One year of medical office experience.

Skills

• Knowledge of medical terminology.
• Comfortable using email and interacting with Internet applications.
• Knowledge of practice management and EHR systems.
• Ability to handle highly confidential, sensitive, and non-routine information.
• Ability to perform multiple and diverse tasks simultaneously.
• Strong written and verbal communication skills.

Physical Requirements

• Ability to stand or sit for extended periods of time.

Pay

$20.00 - $25.00/hour based on skills and experience.