Surgical Scheduler

About the role

Greet patients in a prompt, courteous and professional manner. Answer incoming phone calls and help with coordinating patient's appointments. Interact with a diverse patient population. Initiate surgical booking process as instructed by physician via flow sheet or surgical task. Compile surgical packets for booking. (Containing booking sheet, check list, pre-op orders, consent form, pre-admission form, and prior auth.) Some variances on packets per physician preference, patient age and location of surgery. In coordination with the surgeon, ensure consents are complete. Obtain release of information to complete disability/FMLA paperwork as needed, also "Out of Work/School" notes. Work with nursing staff to complete if there are questions or concerns. Be knowledgeable with state and government agencies to provide proper consents for patients who are wards of the state; work with facilities to obtain proper consents from patient proxies. Schedule pre-surgical appointments for patients who need clearance and make sure clearances are sent to the appropriate places. Communicate timely with all parties, including surgeon, patient, operating room, insurance company to ensure confirmation of the date of surgery as well as all appropriate surgical clearances are obtained. Coordinate OR time/date with equipment rep, if needed.

Responsibilities

• Initiate surgical booking process.
• Compile booking sheets, all surgical consents, pre-op orders, prior authorization and pre-admission forms.
• Prepare patient disability and out of work / school paperwork.
• Update the system with registration, scheduling and insurance information.
• Discuss financial obligation and explain regulatory forms, as well as answer any patient questions.
• Support the clinical workflow by completing accurate registration and supporting patient-facing interactions and telephone call receipts.

Qualifications

• High School Diploma/G.E.D. - required
• 2-3 years office experience or one year of related experience in a medical practice - preferred
• Experience using an electronic health record and Microsoft Office a plus.
• Excellent customer service skills.
• Ability to multi-task in a high patient volume unit.
• Ability to learn and utilize resources.
• Strong time management skills.
• Ability to review information and draw appropriate conclusions.
• Good judgement and ability to problem solve; escalate issues as needed.
• Strong teamwork skills and work ethic.