Surgery Services Representative 2 - Full Time Bascom Palmer Eye Institute, Naples, FL

Current employees of the University of Miami should use the internal application process in Workday.

About the role

The Surgery Services Representative 2 oversees and serves as a source of knowledge for junior representatives with the goal of ensuring an excellent healthcare experience for patients. Additionally, the incumbent supervises scheduling, reconciliation, and credentialing functions of the department to ensure compliance with guidelines.

Responsibilities

• Acquires operating room schedules and reconciles surgical and anesthesia records.
• Verifies insurance information and takes appropriate steps to obtain any missing information.
• Works directly with billing staff and physicians to ensure medical records are complete and in compliance with regulations.
• Maintains an organized record of charges by batching patient records by date of service.
• Responds to and resolves complex customer grievances.
• Adheres to University and unit-level policies and procedures and safeguards University assets.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

Requirements

• Minimum 3 years of relevant experience.

Qualifications

Education

• High School Diploma or equivalent/relevant experience, certification, or license.

Certification and Licensing

Refer to department description for applicable certification requirements.

Skills

• Learning Agility: Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands.
• Teamwork: Ability to work collaboratively with others and contribute to a team environment.
• Technical Proficiency: Skilled in using office software, technology, and relevant computer applications.
• Communication: Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders.

This is a core job profile description and is not reflective of all duties that may be assigned to a specific position in each individual department. Specific duties and tasks may vary based upon departmental needs.

Benefits

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, and tuition remission.

Job Status: Full time
Employee Type: Staff