Surgery Counselor

Responsibilities

• Schedule patients for surgery.
• Follow up on all no‑shows and cancellations.
• Counsel patients prior to surgery regarding the procedure and its cost.
• Coordinate pre‑operative preparation and evaluation, including scheduling pre‑anesthesia History & Physical with the physician of the patient’s choice.
• Schedule necessary pre‑operative testing.
• Obtain signatures on all required forms and physician orders.
• Send original orders, copies of the patient’s insurance card, pre‑certification form, A‑Scan form, and H&P report to the appropriate facility.
• Scan consent forms, pre‑certification form, and the H&P report into the EMR.
• Maintain inventory of patient educational materials and consent forms.
• Maintain open communications with clerical supervisors regarding surgery schedules and pre‑op testing.
• Monitor surgeons’ schedules for cancellations and inform supervisors accordingly.
• Return patient phone calls as needed.
• Assist clinical staff in patient care as needed.
• Make decisions that affect others and the practice’s image and reputation.
• Ensure exactness and high accuracy in all tasks.
• Meet strict deadlines and adhere to company policies and protocols.
• Perform any other duties that may be required.
• Occasional travel between Weslaco, Mission, Edinburg, and Harlingen.

Requirements

• High School diploma or equivalent.
• 1–2 years of experience in customer service or sales.
• Bilingual in English and Spanish.
• Proficiency with computers and electronic systems.