Surepoint Clinical Liaison

About the Role

Clinical Liaisons form, grow, and maintain long-term partnerships with physicians, urgent care facilities, medical specialty groups, and other clinical groups to increase referrals and gain market share.

Responsibilities

• Successfully complete all training and on-boarding requirements.
• Identify, contact, and build strong relationships with medical contacts for press releases and coverage of doctors, procedures, and specialties.
• Submit weekly status reports and present information during weekly clinical meetings.
• Maintain awareness of competitive activity within the market and update information as needed.
• Execute a monthly plan/budget and submit expense reports accurately and timely.
• Manage and execute events such as CPR and First Aid classes.
• Set up seminars/webinars for providers, including learning the webinar platform, building PowerPoint presentations, and assisting presenters.
• Develop medical and disease state knowledge to effectively engage with healthcare professionals regarding clinical evidence, product, and service efficacy/safety.
• Identify new business, relationships, potential problems, and new opportunities.
• Identify and implement ways to streamline clinical referrals.
• Develop long-term clinical referral relationships while achieving high levels of customer service and satisfaction.
• Maintain relationships with physicians and key influencers to drive patient volume and enhance customer loyalty, including face-to-face introductions, mailing materials, and phone calls.
• Communicate opportunities to assist in developing strategic objectives to improve volume.
• Conduct calls with physicians and clinical staff to secure business.
• Identify practice administrators and referral coordinators, establish relationships, and become the point person for referral or material needs.
• Act as a liaison between physicians, clinicians, and employees to resolve problems, provide and obtain information, and maintain positive working relationships.
• Maintain confidentiality with staff, supervisors, patients, and family.
• Complete projects and special assignments by establishing objectives, determining priorities, managing time, and monitoring progress.
• Demonstrate knowledge of company policies and their relevance to issues.
• Assist with planning and preparation of corporate events.
• Provide support to and take direction from directors and managers.
• Perform other ad-hoc tasks, duties, and responsibilities as assigned.
• Serve as a CPR Instructor for community classes at ER facilities.
• Maintain an updated Referral Binder at all facilities.
• Maintain an updated Transfer Resource List (MOT Binder) at all facilities.
• Visit facilities with clinical staff as needed.
• Act as a liaison with EMS vendors.
• Act as a liaison with hospitals to follow up on patient transfers.

Requirements

• Bachelor’s degree preferred.
• Ability to work in Excel, Word, and PowerPoint.
• Business development experience preferred.
• 3 years’ experience in healthcare.
• Successfully demonstrated meeting quotas/goals.
• Ability to learn, analyze, understand, and convey complex information.
• Excellent written and verbal communication skills, including presenting complex information clearly and concisely.
• Strong attention to detail, clinical/medical acumen, and excellent problem-solving skills.
• Ability to organize resources, including people, tools, and time, to meet tight deadlines and achieve desired results.
• Valid driver’s license and dependable vehicle for transportation.
• Ability to travel to all facilities in the DFW area as well as the Corpus Christi location.