Supv-Transition to Community Living (TCL) Care Management (Full Time, Hybrid, Mecklenburg/Wake County, North Carolina Based)

Responsibilities

• Supervise and Develop Staff
• Work with Human Resources and Unit Director to maintain and retain a highly qualified and well-trained workforce
• Ensure staff are well trained in and comply with all organization and department policies, procedures, business processes, and workflows
• Achieve organizational goals and support employees and ensure compliance with licensure, regulatory, and accreditation requirements
• Establish and promote a positive, diverse, and inclusive working environment that builds trust
• Treat staff with respect and dignity
• Ensure standards are transparent and applied consistently, impartially, and ethically over time and across all staff members
• Set goals for performance and deadlines in line with organization goals and vision
• Communicate feedback and provide ongoing coaching and mentoring to staff and support a learning environment to advance team skills and professional development
• Cultivate and encourage efforts to expand cross-team collaboration and partnership
• Ensure team members adhere to contractual obligations and benchmarks
• Supervise Unit Operations
• Ensure proper and professional documentation within electronic medical record platform per documentation standards
• Track TCL data within prescribed platforms to maintain state level of requirements
• Oversee the implementation of a system-wide approach to improving the quality and accessibility of services and supports for high-risk citizens
• Monitor trends and identify opportunities for enhancements in service utilization and implementation throughout the Alliance Health Plan catchment area
• Participate in local, regional, and state meetings as required
• Maintain working relationships with providers, community agencies, professionals, and other stakeholders
• Collaborate with other Alliance Departments to meet consumer and agency goals
• Maintain compliance with Alliance Policies and Procedures
• Monitor staff compliance with all Alliance Organizational Policies and Procedures and Care Management Desk Procedures
• Support continuous quality improvement
• Make recommendations to improve department procedures and increase operational efficiency
• Monitor trends and identify opportunities for enhancements in service utilization and implementation throughout Alliance TCL
• Ongoing Monitoring
• Ensure the TCL monitoring requirements are completed as outlined in service desk reference to support member tenancy, health, safety and community integration, property and provider coordination, technical assistance, service linkage, addressing barriers, monthly tenancy checklist and routine reporting
• Complete the 11-month and 24-month Quality of Life surveys when needed
• Tenancy Stability/Rehousing
• Support the TCL Care Manager with the completion of and follow up on any voucher application needs
• Support the TCL Care Manager with technical assistance to providers during the housing process when warranted
• Review, monitor and ensure the TCL Care Manager completes the monthly follow-up with providers when a member loses TCL housing and requests a rehouse
• Support the TCL Care Manager with assisting a provider with completing the required documents for members moving to Bridge or Hotel Program
• Monitor the documentation in the State and Alliance Health data systems when rehousing is confirmed
• Housing Separations
• Provide TCL Care Manager oversight and assistance to ensure the required discharge tasks are completed when a member leaves TCL housing
• Travel
• Travel between Alliance offices, attending meetings on behalf of Alliance, participating in Alliance sponsored events, etc.
• Travel to meet with members, providers, stakeholders, attend court hearings etc.

Requirements

• Education & Experience
• Master’s degree from an accredited college or university in Human Service field and three (3) years of post-degree experience providing care management, case management, or care coordination to complex individuals with I/DD or TBI
• Must be fully or provisionally licensed in the State of North Carolina as a LCSW, LCAS, LCMHC, LMFT, LPA
• Or Graduation from an accredited school of Nursing and three (3) years of post-degree experience providing care management, case management, or care coordination to complex individuals with I/DD or TBI
• Must be licensed as a Registered Nurse in the State of North Carolina
• North Carolina residency required
• Preferred: Experience with managed care, population health management, Transition to Community Living, or the Olmstead Settlement preferred
• NACCM, NADD, CCM, CBIS, or Community Health Worker certification preferred