Supv-Operations

About the role

Lead employees to ensure customer satisfaction by moving all shipments on time and damage free.

Responsibilities

• Lead, manage, educate and develop company employees focusing on retention and growth.
• Supervise and direct employee work (including pre‑shifts) with a focus on outstanding quality, customer deliverables and safety performance, identifying and overseeing improvement.
• Actively monitor, record and educate employees regarding unsafe acts/conditions, correcting immediately using corrective action as needed; provide feedback and follow‑up with all impacted employees.
• Plan daily manpower needs and set schedules to ensure customers’ freight is delivered and picked‑up timely and damage free.
• Communicate job assignments, coordinating with all employees to ensure direction is clear and concise.
• Monitor service freight and ensure cut‑time compliance.
• Monitor, analyze and address all opportunities to cut costs and improve efficiencies while maintaining rigorous safety standards.
• Assist customers with rate quotes, claim information and setting appointments.
• Monitor actual performance data and gather information for reporting.
• Build relationships and positive communications with all business partners to ensure customers’ and company’s service standards are met.
• Identify freight moving at incorrect weight and classification.
• Ensure all OS&D is identified and processed properly.
• Perform administrative functions as required.
• Comply with all applicable laws/regulations, as well as company policies/procedures.
• Perform other duties as required.

Qualifications

• High school diploma or equivalent.
• Ability to travel as needed.
• Good written, verbal and interpersonal communication skills.
• Thorough knowledge of LTL industry, DOT rules and regulations, OSHA laws, hazardous materials regulations, NMFC and tariff rules, and company policies and procedures (preferred).
• Ability to work independently and as part of a team.
• Multi‑tasking orientation and strong organizational skills.
• Knowledge of Microsoft Office and Internet.

Working Conditions

• Dock environment with exposure to varied weather conditions, exhaust, fumes, dust, and noise.
• Hours may vary due to operational need.
• Frequent contact with service center personnel; fast‑paced, deadline‑oriented.