Supv-Operations

About the role

Lead employees to ensure customer satisfaction by moving all shipments on time and damage free

Responsibilities

• Lead, manage, educate and develop company employees focusing on retention and growth
• Supervise and direct employee work (including pre-shifts) with a focus on outstanding quality, customer deliverables and safety performance identifying and overseeing improvement
• Actively monitor, record and educate employees regarding unsafe acts/conditions correcting immediately using corrective action as need. Provide feedback and follow-up with all impacted employees.
• Plan daily manpower needs and set schedules to ensure customers’ freight is delivered and picked-up timely and damage free
• Communicate job assignments coordinating with all employees ensuring direction is clear and concise
• Monitor service freight and ensure cut time compliance
• Monitor, analyze and address all opportunities to cut costs and improve efficiencies while maintaining rigorous safety standards
• Assist customers with rate quotes, claim information and setting appointments
• Monitor actual performance data and gather information for reporting
• Build relationships and positive communications with all business partners to ensure customers’ and company’s service standards are met
• Identify freight moving at incorrect weight and classification
• Ensure all OS&D is identified and processed properly
• Perform administrative functions as required
• Comply with all applicable laws/regulations, as well as company policies/procedures
• Perform other duties as required

Qualifications

• Must possess high school diploma or equivalent
• Must be able to travel as needed
• Good written, verbal and interpersonal communication skills
• Thorough knowledge of LTL Industry, DOT Rules and Regulations, OSHA Laws, Hazardous Materials Regulations, NMFC and Tariff Rules, as well as company policies and procedures, preferred
• Able to work independently and as part of a team
• Multi-tasked oriented and possess good organizational skills
• Knowledge of Microsoft Office and Internet

Working Conditions

Dock environment; exposure to varied weather conditions, exhaust, fumes, dust, noise. Hours may vary due to operational need. Frequent contact with service center personnel; fast-paced, deadline oriented.