Supv-Operations

About the Role

Lead employees to ensure customer satisfaction by moving all shipments on time and damage free.

Responsibilities

• Lead, manage, educate, and develop company employees focusing on retention and growth.
• Supervise and direct employee work (including pre-shifts) with a focus on outstanding quality, customer deliverables, and safety performance; identify and oversee improvement.
• Actively monitor, record, and educate employees regarding unsafe acts/conditions, correcting immediately using corrective action as needed. Provide feedback and follow-up with all impacted employees.
• Plan daily manpower needs and set schedules to ensure customers’ freight is delivered and picked-up timely and damage free.
• Communicate job assignments, coordinating with all employees to ensure direction is clear and concise.
• Monitor service freight and ensure cut time compliance.
• Monitor, analyze, and address all opportunities to cut costs and improve efficiencies while maintaining rigorous safety standards.
• Assist customers with rate quotes, claim information, and setting appointments.
• Monitor actual performance data and gather information for reporting.
• Build relationships and positive communications with all business partners to ensure customers’ and company’s service standards are met.
• Identify freight moving at incorrect weight and classification.
• Ensure all OS&D is identified and processed properly.
• Perform administrative functions as required.
• Comply with all applicable laws/regulations, as well as company policies/procedures.
• Perform other duties as required.

Requirements

• Must possess a high school diploma or equivalent.
• Must be able to travel as needed.
• Good written, verbal, and interpersonal communication skills.
• Thorough knowledge of LTL Industry, DOT Rules and Regulations, OSHA Laws, Hazardous Materials Regulations, NMFC and Tariff Rules, as well as company policies and procedures (preferred).
• Able to work independently and as part of a team.
• Multi-task oriented and possess good organizational skills.
• Knowledge of Microsoft Office and Internet.

Working Conditions

• Dock environment; exposure to varied weather conditions, exhaust, fumes, dust, noise.
• Hours may vary due to operational need.
• Frequent contact with service center personnel; fast-paced, deadline-oriented.