Supv Fleet Operations

About the role

The Fleet Supervisor leads daily roadside assistance and towing operations, partnering with the Operations Manager to ensure safe, efficient, and customer-focused service delivery. This role is responsible for recruiting, coaching, and developing technicians while maintaining workforce readiness, fleet quality, and regulatory compliance. The supervisor oversees scheduling, safety initiatives, performance management, and customer issue resolution to support operational and financial goals.

Responsibilities

• Tows vehicles, when needed
• Provides training, support and assistance to Service Vehicle Operators and Automotive Service Coordinators
• Resolves escalated service problems
• Maintains productivity standards for the team
• Covers shifts and coordinates vehicle maintenance
• Maintains facility in a safe, clean and orderly fashion
• Performs administrative duties such as complaint resolution, deposit compilation and reconciliation and researching, compiling and communicating various reports and information

Qualifications

• High School Diploma or equivalent (GED)
• Valid state driver’s license with an excellent driving record and ability to drive day/night and for extended periods
• Ability to pass and maintain DOT physical certification
• Leadership experience with a proven ability to achieve results through others
• Roadside assistance, towing, vehicle recovery, and/or minor automotive maintenance experience
• Experience working with stranded motorists, vendors, contractors, and customer service/damage resolution
• Strong safety awareness, decision-making, problem-solving, interpersonal, customer service, and communication skills, including training and presentations
• Ability to prepare cost, expense, and budget reports
• Proficiency with Microsoft Office (Word, Excel), technical/diagnostic tools, and emergency roadside service equipment
• Ability to work effectively under pressure and respond quickly to changing conditions
• Knowledge of towing procedures, budget preparation, and roadside assistance operations

Preferred

• College level coursework in Business Administration or a related field
• Previous Service Technician experience
• Solid mechanical background and understanding of automotive repair
• Familiarity with area streets and landmarks

Benefits

ACG offers a comprehensive and flexible benefits package designed to support your health, financial well-being, and professional growth. This includes medical plans with multiple coverage options, prescription drug coverage, dental and vision benefits, an Employee Assistance Program, basic life insurance, optional supplemental life insurance and dependent coverage, short-term and long-term disability coverage, critical illness, accident, and pet insurance options, a 401(k) plan with company match, and tuition assistance. Additionally, there are paid holidays, time off programs, and career growth opportunities.