Supv Clinical Nursing ECMO / FT, nights
CLINICAL OPERATIONS
Leads and supervises the daily clinical operational activities of the unit to ensure that quality care is delivered efficiently. Manages patient flow, oversees the delivery of patient care, coordinates admissions, discharges, transfers, and responds to unforeseen events. Adjusts patient assignments as needed. Ensures accurate documentation on daily staffing sheets, electronic staffing system, and assignment sheets. Floats staff to other areas at least once per shift. Supports staff by introducing them to the team and assigning a buddy. Works collaboratively with AC and other unit leaders to meet staffing challenges.
Provides effective training on skills and changes within the industry to new and current employees. Remains current on skills and training.
Serves as a clinical expert. Plays an integral role in planning for current and future nursing needs and resources.
PEOPLE LEADERSHIP
Supervises nursing staff including recruitment, hiring, merit recommendations, promotions, transfers, schedules, disciplinary action, performance evaluations, orientation, and development. Supports retention of staff using professional techniques consistent with Children’s philosophy. Evaluates candidates for selection and provides feedback to managers using targeted selection processes. Oversees the on-boarding process for new employees. Meets with new staff and preceptors bi-weekly to assess and coach for progress and to manage variables influencing progress (patient assignments, didactic access, etc.). Responsible for gathering and delivering feedback on a regular basis. Ensures educational and competency requirements are met. Supports leadership team in developing staff members by providing substantive feedback. Collaborates with leadership team when performance issues require formal performance improvement counseling. Delivers performance feedback. Recognizes and rewards staff with public and private recognition. Provides "in the moment" coaching, direction, and leadership for staff as necessary.
Role models clinical practices to meet identified standards. Escalates issues beyond own decision-making authority to department manager for guidance and/or resolution. Works collaboratively with the leadership team and staff members in assuring a patient/family focused environment. Evaluates care, provides clinical problem solving, and ensures customer satisfaction. Ensures department activities and records are in adherence to Children’s Hospital & Medical Center and other regulatory agency standards.
QUALITY, COMPLIANCE, AND SAFETY
Supports the delivery of quality patient care by holding staff accountable to established patient care and regulatory standards. Interprets policies and procedures to nursing staff and patients/families. Makes changes in clinical assignments based on patient care needs and demonstrated staff competencies. Promotes a safe, therapeutic, customer-friendly environment. Responds promptly to patient, family, and staff concerns seeking to bring issues to resolution. Provides feedback to patient care team regarding issues.
Demonstrates clinical knowledge needed to coach staff on day-to-day activities. Pursues continuous learning to gain additional knowledge in area of clinical specialty. Interacts effectively with members of the health care team to monitor and achieve quality patient outcomes. Exercises problem-solving skills to optimize patient flow while maintaining quality patient care. Collaborates with healthcare team regarding bed management to ensure appropriate patient placement based on clinical needs.
OUTPATIENT/PROCEDURE
Measures and contributes to improvement in patient access, cycle times, and patient wait times. Implements area-specific policies and practice guidelines in accordance with Children’s policy and regulatory standards using standardized tools and instruments. Holds self and others accountable for behaviors that are drivers of quality improvement. Completes audits of practice as defined by unit/organizational quality plan. Identifies, facilitates, and participates in Quality Improvement projects that enhance patient care, organizational outcomes, and/or patient satisfaction. Supports development and implementation of protocols for practice based on evidence. Educates staff and monitors compliance of staff in cohort; elevates non-compliance issues. Collects data on trials for new products and provides "in the moment" education on new product implementation.
BUILDING RELATIONSHIPS AND SERVICE
Buils, maintains, and supports a culture that fosters effective working relationships within a safe working environment. Manages conflict within scope of responsibility. Identifies service recovery strategies that preserve individual dignity. Knows and is articulate about area performance against service standards. Holds others accountable for behaviors that drive service improvement and excellence. Utilizes the problem-solving model to independently and innovatively resolve patient problems and follows through to implement solutions. Monitors service behaviors of cohort, coaching for consistency amongst all staff. Responds to and manages customer service issues that arise in day-to-day work. Rounds on patients and families daily. Proactively intervenes to address and/or prevent customer service issues. Assists to complete investigation of variance reports or other customer service issues at the direction of the manager. Identifies customer service issues other departments may have that affect safe, accurate, timely provision of patient care and efficient use of human and other resources. Supports unit Area Action Council by attending team meetings regularly. Supports other Clinical Nurse Supervisors in work they are trying to accomplish.