Supportive Living Coordinator

Schedule

Sunday through Thursday, typical shift 3 PM to 11:30 PM EST.

Responsibilities

• Assign household chores to residents.
• Monitor residents’ rooms for cleanliness.
• Ensure residents respect and maintain common areas (kitchen, living room).
• Monitor compliance with house rules, including curfew/lights‑out hours.
• Maintain inventory of household supplies (cleaning supplies, cooking utensils, furniture, keys, etc.).
• Prepare bedrooms for new residents (clean linens, dresser drawers, overall cleanliness).
• Welcome and introduce new residents to existing residents.
• Review program and house rules with new residents and ensure compliance.
• Communicate in a culturally sensitive manner.
• Establish and maintain strong communication lines with manager/director regarding residents.
• Monitor safety of the environment and maintain up‑to‑date knowledge of policies, procedures, and emergency/evacuation plans.
• Participate in fire drills, evacuations, and emergency codes as needed.
• Complete daily safety rounds.
• Monitor proper use and functioning of appliances and household equipment.
• Complete maintenance reports.
• Document injuries and respond appropriately per Qstatim documentation.
• Maintain current knowledge of life‑sustaining techniques and emergency first aid.
• Maintain safety and confidentiality of residents.
• Attend and participate in mandatory staff meetings, in‑services, and MDI team meetings; notify manager/director if unable to attend.
• Maintain accurate records of in‑services on the Staff Development Record.
• Participate in activities to ensure quality of services and identify performance‑improvement projects.
• Interact with residents, families, and significant others to provide excellent customer service.
• Monitor daily supplies, complete restocking documentation, and obtain manager/director signature for orders.
• Provide training to staff and community resources; participate in new staff orientation/training.
• Participate in outside marketing activities as directed.
• Promote department goals and Rogers Behavioral Health mission; communicate goals to staff and demonstrate measurable achievement.
• Maintain department policies and procedures, including external agency requirements (NARR, NAAR, HIPAA, EMTALA, CFR, etc.) and ensure compliance.
• Engage in learning and application of standards relevant to the residence; attend in‑services, seminars, and meetings on regulations.
• Educate other disciplines about the supportive living setting.
• Participate in committees, team meetings, and projects as directed.
• Demonstrate punctuality, preparedness, effective communication, and strong organizational skills (agenda and minute preparation).
• Contribute positively and solution‑focused; participate in the Rogers Operating System (ROS) and apply its model to departmental activities.
• Lead or join ROS teams to improve other areas of Rogers Behavioral Health.
• Maintain professional conduct, timely response to inquiries, and project completion.
• Resolve peer issues calmly and positively, offering solutions.
• Attend external seminars for professional growth.
• Maintain a professional attitude toward patients, families, visitors, vendors, and others.
• Comply with hospital policies and procedures, including Human Resources, Infection Control, and Employee Health.
• Project a professional image by wearing appropriate attire.

Requirements

• Associate’s degree preferred.
• Experience in public or private institutional care for the population served.
• Certified Peer Recovery Specialist certification required within 30 days of start date.
• NARCAN certification required during onboarding.
• American Heart Association CPR certification within 30 days of hire; bi‑annual recertification required.
• Training in Nonviolent Crisis Intervention (NCI) within 60 days of hire/transfer; annual recertification required.
• Valid Wisconsin driver’s license with a good driving record.
• Successful completion of the Caregiver Background Check.
• Rogers will assist in obtaining required certifications if the selected candidate lacks them, but orientation attendance at the Oconomowoc, WI campus is required.

Benefits

• Health, dental, and vision insurance coverage for employee and family.
• 401(k) retirement plan.
• Employee share program.
• Life and disability insurance.
• Flexible spending accounts.
• Tuition reimbursement.
• Health and wellness program.
• Employee assistance program (EAP).