Supportive Housing Case Manager

About the role

Lighthouse MI is a growing non‑profit established in 2019 when Lighthouse of Oakland County and South Oakland Shelter merged to strengthen the response to poverty in Metro Detroit. With over 80 years of combined experience, Lighthouse provides emergency basic needs, housing programs, and supportive services aimed at long‑term economic stability. It operates Spero Housing Group (affordable/supportive housing) and HandUp (a community crowdfunding platform serving 100+ homeless service agencies). The organization is hiring two Supportive Housing Case Managers – one full‑time (40 hours) and one part‑time – to work with formerly homeless and at‑risk individuals and families placed in Wellspring Recovery Homes. Both positions are headquartered in Southfield, Michigan and involve onsite case management. The goal is to help clients secure longer‑term housing, increase self‑sufficiency while maintaining sobriety, and provide wrap‑around supportive services and connections to community resources.

Responsibilities

• Screen applications and community members and connect eligible community members to Permanent Supportive Housing opportunities
• Screen eligible community members for MSHDA Section 8 vouchers, including managing and maintaining the MSHDA waitlist and MSHDA portal, as applicable
• Maintain a caseload of 15 clients
• Assist clients in obtaining personal documents necessary for the housing programs
• Outreach to landlords for mediation, negotiation, and tenant relations
• Link clients to resources for move‑in costs, furniture, moving services, etc.
• Provide ongoing case management services to clients following the Housing First model with a strength‑based approach by conducting in‑home/in‑community case management support at least monthly
• Complete timely program entries, exits, and case notes using the Homelessness Management Information System (HMIS)
• Track case management activities and client outcomes in HMIS as well as in an internal tracking‑log
• Enter data in real‑time when possible, and at least within 48 hours
• Work closely with Property Managers
• Conduct general monthly housing inspections and assist clients with move‑ins
• Foster and coordinate inter‑agency collaborative solutions and referrals to help clients connect with shelter/housing, meet their goals, and attain long‑term stability
• Ensure the proper maintenance of all client‑related files and records
• Continuously improve and consistently implement various case management and data collection tools
• Enforce program rules, policies, and procedures and uphold agency values to maintain a safe, client‑centered, and inclusive environment for clients, staff, interns, and volunteers
• Assist with answering phones and crisis calls as needed
• Participate