Supportive Care (Housing) Case Manager II

Position Summary

Is responsible for providing a continuum of care for guests of Wheeler Mission through case management, involving a thorough assessment and identification of each guest's resources, talents, skills and interests including a plan to identify and achieve personal goals. Key Duties of this position include general case management activities, mentoring, discipleship, counseling, as well as teaching and managing groups when needed.

Qualifications

• 2 years social service/ministry experience, specifically counseling, mentoring and discipling.
• 1 years’ experience working with people who may have experienced substance abuse, mental health concerns, trauma, domestic violence, or homelessness
• Bachelor’s degree required

Competencies Required

• Adaptability
• Guest/Customer Focus
• Collaboration
• Compassion
• Mentoring Case Manager l's

Education/Experience

• Knowledgeable about community housing and employment resources and help guests connect to housing and employment.
• Demonstrated ability to assist guests in obtaining appropriate documentation, utilizing resources, and job search effectively.
• Best practices in case management and faith-based concepts to serve guests with excellence.
• De-escalation, Trauma Informed Care, Mental Health Support

Technical/Software Knowledge

• Intermediate proficiency in Microsoft Office Suite, including email, Word and Excel
• Intermediate proficiency in Resident Database and basic ability in Paycom

Mission Alignment

• Belief in the inerrancy of the Holy Bible
• Adherence to WM Employee Policies
• Alignment with WM Core Values:
• Christ-Centered Purpose
• Faithful Stewardship
• Excellence
• Grace and Truth

Physical Requirements

• Walking short distances with the ability to ascend and descend ten flights of stairs
• Physical dexterity sufficient to type and operate standard office equipment
• Physical ability to perform normal office functions with the endurance to remain standing for long periods of time
• Strength to lift office supplies and equipment up to 20 pounds
• Ability to drive a vehicle with multiple occupants in a city environment

Other Requirements for Employment

• This is a full-time 40-hour per week position, typically staffed throughout the week with some evening and weekend hours required.
• Must possess a valid state issued driver’s license and have a driving record without major moving violations, including convictions for DUI, Reckless Driving, or Driving While Suspended. Must be insurable according to standards established by Wheeler Mission’s risk management insurance agency.
• Conflict of Interest Policy
• Confidentiality Policy
• Post offer acceptable background check required for all positions
• All employees must sign and adhere to WM Drugs and Alcohol policy and remain free from addiction to drugs or alcohol and illegal drug use. Candidates must submit to and pass a drug and/or alcohol test. This drug and/or alcohol testing may occur any time after the applicant receives a conditional offer of employment.