Support Tech

About the role

Supports the company’s IT infrastructure and customer service needs. Works closely with other departments to ensure seamless operations.

Responsibilities

• Provide technical support to customers via phone, email, and chat
• Diagnose and resolve hardware and software issues
• Perform routine maintenance tasks on company equipment
• Document and track customer interactions and issues
• Collaborate with cross-functional teams to improve service delivery

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or related field
• 2+ years of relevant IT support experience
• Strong problem-solving and communication skills
• Proficient in Windows/Linux operating systems and common software applications
• Ability to work independently and manage multiple tasks simultaneously

Qualifications

• Excellent verbal and written communication skills
• Experience with ticketing systems and CRM tools
• Knowledge of network troubleshooting and basic cybersecurity concepts

Skills

• Technical proficiency in Microsoft Office Suite
• Experience with remote access tools (e.g., TeamViewer, LogMeIn)
• Basic knowledge of SQL and database management

Benefits

• Flexible work schedule
• Competitive salary package
• Professional development opportunities
• Health insurance coverage
• Employee discounts

Pay

$50,000 - $60,000 annually

Schedule

Full-time, Monday through Friday, 8:00 AM - 5:00 PM