Support Staff (Public Benefit Specialist, Entry)

About the role

The Oregon Department of Human Services is seeking a Support Staff (Public Benefit Specialist, Entry) to provide exceptional office support and create a welcoming environment for clients.

Responsibilities

• Provide front desk assistance, answer phone calls, and guide clients to the right services.
• Distribute mail, handle case transfers, and manage emails.
• Schedule appointments and issue financial negotiables like Electronic Benefits Transfer (EBT) cards and checks.
• Review all applications, paperwork, and documentation submitted in person or electronically for completeness and accuracy.
• Document all interactions and records through the ONE, TRACS, and OACCESS systems.
• Create a welcoming environment for the public through various forms of communication.
• Maintain an organized and clean work area, ensuring efficient lobby flow and customer service.
• Use various computer systems and databases to manage information for the agency and clients.

Requirements

• A valid driver’s license and acceptable driving record.
• Two years of experience working in a reception area or call center either interviewing to obtain information or providing customer service, involving a high volume of work (e.g., data entry, ensuring information on applications is complete and accurate, completing necessary documents).
• OR an associate degree in Behavioral Science, Social Science, or a closely related field AND six months of experience working in a busy reception area or call center either interviewing to obtain information or providing customer service.
• OR an equivalent combination of education, training, and experience relative to the role.

Skills

• Experience accurately handling large volumes of work in fast-paced environments with tight deadlines.
• Experience explaining complex information in a clear and understandable way.
• Experience using computer systems to manage and process information.
• Experience efficiently prioritizing tasks, adjusting to frequent changes in workflow, and shifting between multiple duties as needed.

Working Conditions

• Duties performed in the local office.
• Work schedule: Monday to Friday, 8:15 am to 5:15 pm PT, with possible fluctuations based on service needs.
• Occasional local travel to support fleet maintenance and other business activities.
• May interact with individuals experiencing trauma or emotional distress.
• May encounter situations requiring quick decision-making to ensure safety.

Benefits

• ODHS Employee Resource Group communities that promote shared learning.
• Cost of Living Adjustments.
• Annual salary increases (until you reach the top of the listed salary range).
• Comprehensive benefits package.
• Possible eligibility for the Public Service Loan Forgiveness Program.

Pay

Salary range: $3,798 - $4,954 per month.

Schedule

Full-time, permanent position represented by the Service Employees International Union (SEIU).

This recruitment may be used to fill future vacancies in the same classification.