Support Specialist / Trauma-Informed Counselor

Position Summary

The Support Specialist / Trauma-Informed Counselor provides direct support services to justice-involved women participating in the Residential Community Reintegration Program (RCRP) at Millicent Fenwick House. The position focuses on promoting successful community reintegration through trauma-informed care, case management, substance use recovery support, life skills development, crisis intervention, and individualized service planning.

Trauma-Informed Case Management

• Provide comprehensive trauma-informed case management services to residents.
• Conduct intake assessments and assist with development of individualized service plans.
• Maintain accurate and timely case documentation in accordance with program, contractual, and regulatory requirements.
• Coordinate referrals to community-based resources, healthcare providers, behavioral health services, housing providers, and employment supports.
• Facilitate individual and group sessions focused on:
• Trauma recovery
• Sobriety recovery
• Relapse prevention
• Emotional regulation
• Healthy relationships
• Life skills development
• Reentry adjustment

Assist Residents

• Aid residents in developing coping strategies to address trauma triggers and recovery challenges.
• Support residents in maintaining recovery plans and accessing recovery support networks.
• Monitor residents' engagement in treatment and recovery activities.
• Implement relapse prevention strategies and recognize relapse warning signs.
• Collaborate with clinical providers and treatment partners to support continuity of care.
• Advocate for residents while maintaining professional boundaries and program expectations.
• Assist residents with employment readiness, educational goals, community engagement, and independent living skills.
• Provide crisis intervention and de-escalation support as needed.
• Navigate systems including parole, community supervision, healthcare, and social services.

Qualifications

• Master's Degree in Social Work (MSW), Counseling, Psychology, Human Services, or a related behavioral health field.
• Minimum of two (2) years of experience providing case management, counseling, or supportive services in a behavioral health, substance use, corrections, reentry, or residential setting.
• Knowledge of trauma-informed care principles and gender-responsive programming.
• Knowledge of substance use disorders, recovery support practices, and relapse prevention strategies.
• Strong written and verbal communication skills.
• Ability to establish professional relationships with justice-involved individuals from diverse backgrounds.
• Valid driver's license and ability to travel as needed.
• CADC or LCADC certification.
• Licensed Social Worker (LSW) or License-Eligible Social Worker.
• Experience working within residential treatment, corrections, parole, reentry, or substance use recovery programs.
• Training in Motivational Interviewing, Cognitive Behavioral Interventions, Seeking Safety, or other evidence-based trauma-informed practices.
• Experience facilitating psychoeducational or recovery groups.
• Trauma-Informed Care
• Sobriety Recovery Support
• Case Management
• Crisis Intervention
• Motivational Interviewing
• Resident Engagement
• Documentation and Compliance
• Cultural Competency
• Professional Ethics
• Collaboration and Teamwork
• Ability to work within a residential setting.
• Ability to navigate stairs and multiple floors within the facility.
• Ability to respond to emergencies and crisis situations.
• Ability to occasionally lift up to 25 pounds.
• Full-Time
• Exempt
• Reports to: Program Director or Clinical Supervisor

Salary Range

$45,000 - $55,000 annually