Support Specialist (Reentry Support Services) - Full-Time & On-Call

At RS EDEN, our mission is to create thriving, just communities where healing occurs and new beginnings are possible. Our values are Compassion, Innovation, Community, Hope, Respect and Inclusion, Accountability and Integrity, and Safety.

About the role

The Support Specialist is responsible for directly supervising resident actions and movements, ensuring all program rules, regulations, and contracting sources are followed. The Support Specialist serves as a liaison between residents and case management staff, providing informal guidance and support while acting as the ongoing contact for residents. This role maintains accountability and a positive atmosphere that promotes client motivation and change, as well as fire, housekeeping, and sanitation regulations. As needed, the Support Specialist will also complete various duties for nonresidential clients.

Responsibilities

• Monitors house activities while directly supervising resident actions and movements.
• Ensures program clients follow all program rules and regulations.
• Handles discipline of program residents in the event of major/minor program violations.
• Maintains security, safety, and sanitation of the facility in accordance with policy and any ordinances/laws, including conducting regular facility rounds.
• Conducts intakes for new residents, including obtaining background information, explaining program rules and expectations, and orienting residents to the facility.
• Exercises responsible communication with clients and staff, including maintaining a daily log, recording client data, completing incident reports, making appropriate telephone contacts, and maintaining client confidentiality.
• Performs searches of the facility, residents, and their belongings as needed or scheduled.
• Maintains ethical practices in relationships with clients (PREA compliance), staff, outside individuals, and community agencies.
• Provides clients with informal guidance and support, serving as a liaison between clients and case managers while acting as the ongoing contact for clients.
• Collects urinalysis samples (same-sex clients) and performs random breath analysis tests for assigned residential and nonresidential clients.

Requirements

• High School Diploma/GED (required).
• One year free of problematic substance use (required).
• Bachelor’s degree in human services or related field (preferred).
• Experience with substance use treatment, criminal justice, or related field (preferred).
• Clear and professional communication skills, both oral and written.
• Ability to relate to people from diverse backgrounds with multiple individual and systemic barriers to success.
• Leadership skills and the capability of working alone with very little supervision.
• Ability to act as a positive and supportive presence for program clients with a highly professional approach and a commitment to person-centered care.

RS EDEN requires all new hire candidates for this position to successfully undergo and pass a criminal history background check and driver record screen (DMV check).

Benefits

• Competitive compensation ($20-$22 per hour, with a $2 shift differential for overnight shifts).
• Health, dental, and vision insurance.
• Life and long-term disability insurance.
• Retirement plan with company contribution.
• Generous paid time off.
• 12 annual holidays.
• Tuition reimbursement.

Schedule

• Full-time, 2nd shift: Monday - Friday, 3pm-11pm.
• On-call availability, primarily for 2nd and 3rd shifts.