Support Specialist - Mollie Maison (Tuesday - Saturday, 3:00PM - 11:30PM)

About the role

In partnership with the Office of Diversion and Re-entry (ODR), the Support Specialist at Mollie Maison will function as part of a multi-disciplinary team, providing site-based therapeutic and intervention services to clients residing in Project Based Housing. These clients have been involved in the criminal justice system and, through ODR, are receiving ongoing case management services to obtain and maintain permanent supportive housing in the community.

Responsibilities

• Support orientation to permanent housing for new clients.
• Oversee housekeeping and hygiene guidelines in a trauma-informed manner.
• Work with the LVN to support medical intervention plans.
• Collaborate with Case Managers to ensure appropriate and proactive client care.
• Maintain smooth operation of the housing site, which may include assisting with meal support or other duties as assigned.
• Order office and program supplies, when needed.
• Facilitate client groups to assist with life skills development.
• Develop effective, trusting relationships with clients using a client-centered approach that includes motivational interviewing, harm reduction, and trauma-informed care.
• Proactively create an inclusive and engaging environment to support clients’ permanent housing retention and psycho-social rehabilitation.
• Work with on-site TPC leadership and supervisory staff to develop an effective working relationship with property management.
• Assist Property Management with client-related requests when appropriate.
• Intervene during crises to actively de-escalate situations, supporting safety for both staff and clients.
• Communicate effectively and in a timely manner with management, co-workers, and clients.
• Maintain client confidentiality according to agency, state, and HIPAA laws.
• Report all statistics and outcome updates, as requested, for reporting purposes.
• Attend all case conferences, staff meetings, and department trainings.
• Other duties as assigned.

Requirements

• High School Diploma or GED or equivalent.
• Minimum of one year experience providing services to individuals with a history of homelessness, mental illness, or who are dually-diagnosed.
• Prior experience working in an Interim Housing site is a plus.
• Proficiency in Word, Excel, and Outlook required.
• Obtain and maintain CPR and First Aid certification.
• Demonstrated knowledge of issues faced by a culturally diverse population.

Work Environment

• Field (may require travel) and indoor office environment.
• On occasion, walk or drive to different local sites.
• Regularly required to sit, stand, bend, and occasionally lift or carry up to 35 pounds.
• Will necessitate working in busy and at times loud environments.
• Exposure to elements like cold, heat, dust, noise, and odor.
• May need to bend, stoop, twist, and sit throughout the day.
• Ability to thrive in a work environment emphasizing teamwork and collaboration.

Expected Behaviors of All Staff

• Act as a role model.
• Demonstrate a sense of responsibility.
• Continuously learn and improve.
• Acknowledge your own areas of improvement.
• Hear and provide honest, specific, and direct feedback.
• Create an environment where everyone is welcomed, valued, and respected.
• Collaborate.

Benefits

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Retirement Planning (403b) & Matching
• Paid Holidays
• Paid Vacation Days
• Paid Sick Days
• Employee Assistance Plans (EAP)
• TELUS Health Flexible Spending Account (FSA)
• Basic Life / Accidental Death & Dismemberment (AD&D)
• Voluntary Short- and Long-Term Disability
• Voluntary Pet Insurance
• Corporate Discounts: Discounts on hotels, theme parks, concerts, movies, restaurants, and more
• The People Concern University & Certificates