Support Specialist - Kensington Campus (Sunday - Thursday, 3:00pm - 11:30pm)

About the Role

Welcome to The People Concern! We are glad that you have an interest in joining our team as a Support Specialist. This role reports to the Program Manager and is based at our Kensington Campus in Lancaster, CA. The position is 100% onsite, with a schedule of Sunday - Thursday, 3pm - 11:30pm. It is a full-time, non-exempt, non-management role with one opening available.

Responsibilities

• Act as the first point-of-contact for all immediate client needs and requests such as phone use, linens, water, etc.
• Monitor and oversee the floor, including communal areas, patios, bathrooms, dorms, and showers, ensuring program guidelines are upheld and the physical site is well-maintained and safe, including general cleaning duties.
• Be visible on the floor at all times and actively engage and welcome clients.
• Conduct regular, thorough walk-throughs of the facility.
• Create a supportive environment to ensure client progress towards stability.
• Attend relevant staff meetings, trainings, and retreats as scheduled.
• Oversee client cubicle/bed area maintenance in a trauma-informed manner.
• Facilitate client engagement activities, such as groups or other activities.
• Complete incident reports, update shift logs, and document in HMIS, as needed, and email relevant documents/updates before the end of each shift.
• Develop effective, trusting relationships with clients and use a client-centered approach that includes motivational interviewing, harm reduction, and trauma-informed care.
• Intervene during crises to actively de-escalate situations, with client and staff safety in mind, using non-violent communication skills.
• Work as part of a team to provide comprehensive, integrated care to individuals experiencing homelessness, mental illness, and substance addiction.
• Communicate effectively and in a timely manner with management, peers, and clients.
• Maintain client confidentiality at all times, while following agency, state, and HIPAA laws.

Qualifications

• High school/GED degree.
• Minimum one (1) year of experience in related work.
• Possess effective customer service skills and the ability to handle difficult situations.
• Ability to work independently and think critically.
• Ability to communicate in a language other than English strongly preferred but not required.
• Ability to act in a professional manner regardless of circumstances.
• Commitment to improving the community through empowerment and dignity.
• Familiarity with non-violent crisis intervention.
• Familiarity with issues faced by the population served.
• Ability to self-motivate and to appropriately organize and motivate others.
• Computer literate; able to use a computerized database system for information management.
• Able to obtain and maintain Food Handlers, CPR, and First Aid certification.

Preferred Qualifications

• Ability to communicate in a language other than English.

Work Environment

• Regularly required to sit, stand, bend; occasionally lift or carry up to 10 lbs.
• Ability to work with Persons Experiencing Homelessness (PEH).
• Will necessitate working in busy and loud environments.
• Will be exposed to elements like cold, heat, dust, noise, and odor.
• May need to bend, stoop, twist, and sit throughout the day.

Expected Behaviors

• Act as a role model.
• Demonstrate a sense of responsibility.
• Continuously learn and improve.
• Acknowledge your own areas of improvement.
• Hear and provide honest, specific, and direct feedback.
• Create an environment where everyone is welcomed, valued, and respected.
• Collaborate.

Benefits

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Retirement Planning (403b) & Matching
• Paid Holidays
• Paid Vacation Days
• Paid Sick Days
• Employee Assistance Plans (EAP)
• TELUS Health
• Flexible Spending Account (FSA)
• Basic Life / Accidental Death & Dismemberment (AD&D)
• Voluntary Short- and Long-Term Disability
• Voluntary Pet Insurance
• Corporate Discounts: Discounts on Hotels, Theme Parks, Concerts, Movies, Restaurants & More
• The People Concern University & Certificates

Program: 3001 - Lancaster Interim Housing
Department: Lancaster
Location: Kensington Campus - 45244 32nd St West, Lancaster, CA 93536
Setting: 100% Onsite
Status: Full-time/Non-Exempt/Non-Management