Support Specialist

About the role

We’re looking for a friendly, tech-savvy, and customer-focused Support Specialist to join our team. In this role, you’ll be the first point of contact for our customers, answering questions, resolving issues, and delivering a seamless support experience via phone, chat, and our support ticketing system. Your goal is to help our users succeed while representing our brand with empathy and professionalism.

Responsibilities

• Provide fast, accurate, and helpful support via phone, chat, and support software
• Troubleshoot technical issues and guide customers through solutions
• Follow established support procedures and policies to ensure consistency
• Direct users to self-service tools and resources when appropriate
• Accurately document all customer interactions
• Meet individual and team performance goals

Requirements

• 2+ years in a customer success or support role
• Experience using customer support platforms (e.g., Zendesk, Intercom, etc.)
• Strong technical troubleshooting and software navigation skills
• Clear and pleasant phone demeanor with active listening abilities
• Excellent interpersonal, written, and verbal communication skills
• Proficient in Google Workspace (Docs, Sheets, etc.)
• Able to work independently and manage multiple priorities
• Detail-oriented, adaptable, and calm under pressure
• Customer-first mindset with a proactive problem-solving approach

Qualifications

Must pass a background check

Skills

• Technical troubleshooting and software navigation skills
• Clear and pleasant phone demeanor with active listening abilities
• Excellent interpersonal, written, and verbal communication skills
• Proficient in Google Workspace (Docs, Sheets, etc.)

Benefits

• Full-time and part-time roles available (daytime, evening, and weekend shifts)
• Medical, dental, and vision insurance
• 401(k) retirement plan
• On-demand access to your earned pay with Immediate Access

Pay

$25-$35 per hour, commensurate with experience

Schedule

Daytime, evening, and weekend shifts available