Support Specialist

Responsibilities

• Generate leads, contact, and keep meticulous records of potential clients.
• Call potential customers based on approved leads and the calling list provided by the Team Leader.
• Send appropriate emails and arrange sales calls between potential clients and consultants.
• Arrange specific schedules from potential customers regarding possible sales calls at their convenience and put appointment records accordingly on the consultant’s tracker.
• Monitor and document all calls made to potential customers and actual clients.
• Take cues and act on techniques taught by the Team Leader regarding cold and warm calls.
• Provide appropriate information regarding customer queries to the best of one’s knowledge and ability.
• Observe proper calling etiquette: introduce yourself and greet customers warmly during phone calls; avoid interrupting phone conversations between the consultant and the client; always express gratitude to potential customers and actual clients.

Requirements

• Must have a Bachelor’s Degree in Communication, English, Business, Marketing, or any related field.
• Committed to delivering excellent customer service.
• Strong command of English language and grammar, with excellent written and verbal communication skills.
• Superb interpersonal skills and can quickly build rapport with colleagues and clients.
• Able to work independently and as part of a team.
• Proficient in using MS Office software (MS Word, MS Excel, and MS Outlook).
• Knowledgeable in using Adobe Photoshop, Canva or any similar software or application.
• Excellent organizational and time management skills.
• Must work with accuracy, pay great attention to detail even while under pressure, and results driven.
• Willing to learn, adapt, and undergo training as required.
• Willing to be assigned to Clark.

Qualifications

Functional

The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network.

Preferences

The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user.

Statistics

The technical storage or access that is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.

Marketing

The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.