Support Specialist
Addison Group · Minneapolis–Saint Paul, WI · 3 days ago
OTHR$40–$45/hrOther
Location: Remote | Industry: Healthcare
About the role
We are hiring a Support Specialist to assist participants in setting goals, making progress in their mental health journey, and identifying needs.
Responsibilities
- Create a positive, warm, and welcoming safe space for clients.
- Take inbound calls regarding support services, identify areas to support with unmet needs, and set goals and plans for follow-up.
- Manage caseload by responding to transfer calls and place outbound calls with established participants.
- Assist clients in understanding employer benefits, eligibility, and available resources.
- Complete strong and clear documentation.
- Other duties as assigned.
Requirements
- Master's degree in Social Work, Counseling, Psychology, Health & Wellness Coaching, or a related health field.
- At least 2 years of providing behavioral health or solution-focused support.
- Ability to work full-time hours Monday through Friday within 10 AM–8 PM CST.
- Excellent written and verbal communication abilities.
- Strong organizational and time-management skills.
- Strong follow-up skills.
Benefits
- Medical, Dental, and Vision coverage
- 401K plan
Pay
$40 – $45 per hour